Travel Counselor - Ft. Bragg

Position Description:

Responsible for the successful completion of travel arrangements within CWT and client guidelines, meeting the standards of excellent customer service.

Responsibilities:
- Creates domestic and international travel arrangements for clients to include air, hotel, and ground transportation.
- Use available sources such as TSS, State Department web sites, news agencies, etc. to stay informed of current international affairs.
- Advises clients of international travel requirements such as visas, passports, immunizations, etc.
- Strong working knowledge and understanding of international pricing rules and procedures.
- Supports one or more accounts
- Operates within general procedures with supervised results.
- Interacts with traveler, travel arranger, and travel manager. Provides 1st level of support for customer service and technical issues.
- Utilizes CWT preferred vendors to maximize profit, and ensures compliance with the clients' travel policy.
- Adheres to CWT standards in delivering customer service including telephone etiquette, and follows prescribed customer service escalation procedures.
- Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.
- Attends staff and training meetings for ongoing updates in the travel industry and office procedures.
- Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
- Performs other duties as assigned.


Position Requirements:

Requirements/Skills:

- Industry knowledge and reservation skills in order to create domestic and international reservations.
- One to three years travel agency experience.
- Proficiency in SABRE preferred.
- Government travel reservation experience preferred
- Ability to meet and maintain required performance standards.
- Excellent customer service skill required.

As part of our hiring process, we conduct background checks on potential new hires. In addition, because this work would be with our Federal Government Client, you may be subject to one or more additional background investigations.



Business Unit:

4CWTA - Carlson Wagonlit Travel

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=563268-3-923