Passenger Service Agents / Supervisors

PASSENGER SERVICE AGENTS

Airport Terminal Services (ATS), an internationally recognized quality ground handler, is now accepting applications for Passenger Service Agents for our operation at George Bush Intercontinental Airport in Houston, Texas

 

SUMMARY: Performs airline ticketing counter and gate service functions for airline customers and other

duties as directed by Station Manager

 

ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following.  Other duties may be assigned.



·  Ensures a safe work environment by following all ATS rules and regulations regarding the work place

·  Checks passengers in at ticket counter and gate and hands out boarding passes for outgoing flights

·  Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination

·  Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight

·  Handles customer complaints regarding ticketing and baggage handling when problems arise (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights)

·  Makes announcements regarding flight activity at gate or over airport’s general PA system

·  Answers customers’ inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise

·  Maintains the level of service expectations of both the passenger and the airline customer at all times

·  Communicates with flight crew on ground and via ground to air radio

·  Coordinates with other airport vendors regarding specific flight information (i.e. fueling, catering, etc)

·   Responsible for all flight movement messages in and out

 

BACKGROUND QUALIFICATIONS:

· Must be at least 18 years of age

· Need to pass a drug/alcohol test

· Must possess a valid driver’s license and be able to provide a Motor Vehicle Record (MVR)

· Must be able to lift 70 pounds in confined spaces

· May be exposed to all types of weather

 

Be apart of a winning team!  ATS offers a competitive salary and benefits

 

 

Candidates are asked to apply ONLINE at: www.atsstl.com

Please do not apply at the airport

 

ATS IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER