Data Entry Specialist

Recall is a global leader in managing critical information throughout its lifecycle. Through its three core lines of business, Document Management Solutions, Secure Destruction Services and Data Protection Services, Recall provides secure storage, indexing, retrieval, digitization and closed-loop destruction services for information in multiple formats, to approximately 80,000 customers worldwide. The company’s 4,500+ team members manage all of these services at nearly 300 dedicated operations centers in over 20 countries on five continents.


Recall's diverse customer base represents small, mid-sized and large, multi-national businesses in a range of industries including finance and banking, healthcare, legal, media, government and professional services. To support these customers in a manner that allows them to focus on their core competencies, Recall harnesses the best people, innovation and global standard operating procedures and measurement. Combine that all with a passion for quality and Recall delivers the industry’s most powerful solutions.


To read more about the parent Company, Brambles, please click on the link.

Recall Total Information Management is a fast growing, dynamic global company specializing in information management with annual sales of $700 million and operations in 23 countries. Recall is a division of Brambles Industries, a dual listing on the London and Sydney stock exchange with revenue of $3 billion. Please visit our web site http://www.recall.com/ and parent company http://www.brambles.com/ for additional information.

 POSITION PURPOSE

To assist the Information Center Manager by providing leadership and support in a variety of areas including: Data Entry and data integrity, customer relations, work order administration, company-wide initiatives, and achievement of business goals.

 Key aspects include:

o Maintains consistent and accurate databases using decision-making skills and communication with external customers and internal partners.

o Furnishes direction and training to data entry personnel to ensure timely and accurate input.

o Assists in administering work order accuracy to ensure the integrity of Recall’s database and monthly billing.

o Understands the customers’ needs and develops solutions to improve the customer experience.

o Builds customer satisfaction.

o Supports customers by providing a link between Customer CARE, Sales and Operations. Provides feedback and information to internal groups and ensures timely and professional responses to internal and external customers.

o Understands and supports Recall’s SOPs and our mission, goals and values.

o Demonstrates a high proficiency in ReQuest, ReQuest Web and Microsoft Office Products.

o Confers with management and other key personnel to increase productivity and reliability in all areas of operation.

o Assists with project planning, tracking and facilitating to ensure all objectives are met.

o Directs project resources and personnel to achieve on-time and complete delivery of project goals.

o Provides assistance to ICM for administering Brambles and Recall initiatives such as training, safety and Perfect Order.

o In the absence of the ICM, may assume increased responsibilities and works with the IC Supervisor and Leads to facilitate Consistent Accurate Reliable Efficient services in all areas of the operations.

 Minimum Requirements

o College degree or 3-5 years equivalent professional work experience

o Proven experience in account management, client services or similar client focused environment

o Self-motivated and customer-oriented with a dedication to excellence

o Ability to read and interpret documents. Ability to write detailed reports and correspondence.

o Ability to define problems, collect data, and create quality summaries

o Proficiency with MS Office applications and can quickly adapt to new technology

o Strong organizational and time management skills

o Must have a track record of successfully leading teams

o Ability to work in a fast-paced work environment with daily interruptions

 

LANGUAGE SKILLS:Must be able to read, write and communicate in English.Read, analyze and interpret customer work orders and other materials, and Company policies and procedures.Write on customer orders and/or business correspondence.Establish rapport, present information and respond to questions from managers, clients, customers and the general public.Must have the skill and ability to meet people, listen and utilize conflict resolution skills.

 

MATHEMATICAL SKILLS:Ability to calculate figures.Ability to apply concepts of basic accounting.

 

REASONING ABILITY:Ability to solve complex problems and deal with a variety of concrete variables. Ability to interpret a variety of instructions furnished in written, oral or schedule form.