CUSTOMER SERVICE ACCOUNT MANAGER - SOLID GROWING COMPANY! FAMILY ORIENTED! ADVANCEMENT!

CAREER OPPORTUNITY: CUSTOMER SERVICE ACCOUNT MANAGER



 

Are you seeking a stable company where you can advance and grow?  Do you have strong communication and relationship-building skills?  Are you a focused employee who takes pride in their work and strives for excellence?  If you answered yes, read on!

 

Stevens Transport Overview

Stevens Transport, Inc. is recognized as one of North America’s premier Multi-Modal temperature controlled truckload carriers. Stevens specializes in the time sensitive movement of truckload shipments via Over the Road, Inter-Modal, 3PL and through our Logistics network generates more than 500 million in sales annually.

Stevens’ worldwide headquarters is based on 52 acres in Dallas, TX supporting 550 on-site employees and over 2400 internationally, with satellite offices located throughout the United States, Canada and Mexico. Our dedicated professionals respond to an impressive list of Fortune 500 companies. Recognized for superior service tailored to customer’s needs, Stevens continually ranks in the top 50 transportation companies. A driving commitment to excellence is shared by every individual at Stevens Transport.

Our philosophy is "Success begins and ends with people". Based on that premise, our mission is to hire and retain top quality people, provide them with the finest tools available, and technology available, then train and challenge them to meet the highest standards of performance.

Ideal Candidate

We look for candidates who share our commitment to excellence, and that can meet the challenge of managing people, assets and time. If you are looking for a company that can provide you with challenge, growth potential and a rewarding career, the opportunities with Stevens Transport, Inc. may be right for you.

Job Summary

As an individual contributor, the Customer Service Account Manager is the key point of contact between a specific national customer and Stevens Transport and manages customer expectations against operational capabilities.

 

· Communicates with specific customers on a daily basis to coordinate shipments based on allocation.

· Receives and enter loads tendered through fax, e-mail, and EDI in a timely manner.

· Solicits customers as needed to secure shipment orders.

· Prioritizes and multi-tasks in a fast paced environment.

· Resolves customer issues to meet quality and on-time service expectations.

· Follows Company protocol to schedule pick up and delivery times.

· Maintains current driver and equipment utilization reports.

· Tracks loads and investigates problems pertinent to loads in transit.

· Proactively communicates issues with customers and trouble shoots.

· Collaborates with appropriate departments to resolve issues (driver managers, brokerage, dispatch, planning, etc.).Speaks to customers in a consistent, courteous, and efficient manner.

Requirements

 

Must be able to Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solution; Work well in-group problem solving situations.

 

Qualifications

 

· 2-3 years National Account Management or Customer Service

· Transportation Industry experience and knowledge

· Proficiency in Outlook, Word, and Excel

· EDI, AS400, and Qualcomm experience preferred

· Exemplary communication and negotiation skills

· Ability to multi task and work in a team environment

· Typing of 35-45 wpm minimum

· Some college coursework preferred



Benefits

Stevens Transport, Inc. offers a competitive salary and benefits package, including health, dental, vision, and life insurance, and 401K. We are an Equal Opportunity Employer.

JUMP START YOUR CAREER TODAY!  APPLY NOW!