Systems Engineer - Milwaukee WI

Location: Milwaukee Requisition ID:  REQ63831930 (Post ID:75078765) Job Level:  Experienced (Non-Manager)Primary Responsibilities / Position Purpose:  Help assigned Enterprise Direct Touch account sales personnel develop incremental data, voice and/or unified solution sales  Provide expert level technical designs, including analysis, configuration, and pricing that meet complex customer requirements and help solve customer business or technology problems. Maintain wide range of knowledge across Nortel Enterprise product line including Enterprise Voice Product portfolio (Meridian, Succession, BCM, Norstar) including voice applications (Symposium Contact Center and Self Service Solutions, Call Pilot, Periphonics MPS/VPS IVR, etc). Help increase Nortel’s Customer Value  Build and maintain relationships with technical decision makers and influencers  This position requires exiting pre-sales experience in this field. Candidates are expected to be “self starters” requiring very little ramp-up time. Meet with customers to understand their current technical environment, key business issues/drivers, and future technology requirements  Work with Direct Touch sales personnel to help create and implement coordinated account plans  Work with customers and sales team members to identify and develop sales opportunities  Educate and persuade customers regarding the technical merits of Nortel’s solutions Possess a solid understanding of the competitive landscape within the marketplace. Qualifications / Experience Required:  This position requires existing pre-sales experience and/or direct customer facing customer support/consultant experience in this field.  Candidates are expected to be “self starters” requiring very little ramp-up time and will possess expert level hands-on experience with Nortel’s Enterprise Voice products. Prepare and deliver demos, evaluations and pilots.  Assist in the preparation of responses to RFP’s and deliver technical and sales oriented presentations to customer’s technical staffs and senior management. Manage the technical relationships with the major customers. Help train customers as required and identify the customer’s development requirements.  Ensure that customers have the technical tools and customer service information required to be self-sufficient after the sale. Augment the post sales support teams during problem situations at customer sites.  Hands-on product knowledge and troubleshooting skills are key. Skills and Performance Dimensions / Education:  Theoretical and hands-on: - Strong Voice/VoIP Convergence skills- Strong Legacy Nortel Voice solutions skills- Knowledgeable on Symposium Contact Center skills- Knowledgeable on Peri MPS/VPS IVR solutions skills- Knowledgeable on Nortel and other LAN/Campus/WAN solutions- Knowledgeable on VPN solution in a voice environment  - Knowledgeable on a variety of Protocols (IP, RIP, OSPF, SIP, H.323) Previous Pre-Sales Engineering experience in the Internetworking field. Previous experience with Nortel Voice Products would be an asset. Excellent presentation and consultative skills. Degree in Engineering / Computer Science, Engineering Technology with several years of direct related pre-sales experience or equivalent Nortel Certifications and or CCIE an assetTravel Required:  Moderate travel Position Type:  Full Time, Employee Relocation assistance:  None,  Homebase Eligible:  Yes Shift:  Day/First Shift Business Unit:  Global Sales