Retail Sales Specialist

CATEGORY: Sales/Retail/Business Development REFERENCE CODE: 6868 Fast paced, innovative, energizing. These are a few words to describe the exciting work environment Cox Communications creates in the many communities we serve. Beyond focusing on customers and communities, we are committed to treating our employees with integrity, dignity, and respect. In return, we expect our folks to be team players while making individual contributions, to continue learning and developing, and to try innovative ways of doing business. At Cox Communications, diversity is a critical part of our culture, values and business operations. This diversity of people, products and partners naturally stimulates a diversity of perspectives, which helps create an enviable company culture and enhance the growth and vitality of all Cox stakeholders. We invite you to explore what we have to offer. Retail Sales Specialist Roanoke Description:Position Summary: This position is responsible for meeting and/or exceeding targeted sales goals in a face to face environment while delivering unparalleled customer service to Cox customers visiting or calling our Digital Store. Requirements include acquiring new customers, selling, upgrading, and retaining existing customers in order to attain established retail sales goals. Also responsible for contributing to the achievement of system and departmental quality goals by maximizing operational efficiency & handling a variety of customer requests i.e.; billing /order inquiries, processing payments, issuing equipment, and explaining payment options in a professional manner. As a Retail Sales Specialist, your target salary is $33,000 (base commission) with the potential to earn substantially more based on sales performance. Interested candidates must be able to work between the hours of 8am-6pm Monday-Friday and 8-12 on Saturday.Position Duties: - Maximize each sales opportunity by selling products offered by Cox Communications to new and existing customers ensuring sales goals are consistently met. - Demonstrate an expert level of understanding in our various products and services to ensure an accurate description is provided to customers ensuring quality sales and retention. - Perform multiple order entry functions for all products and services, billing system, and consistent use of all online resources contributing to accurate and timely customer transactions. - Maintaining daily payment batch in compliance with audit guidelines. This includes the balancing and security of a cash drawer at all times and accurate customer payment processing. - Follow through on all customer transactions in an accurate and timely manner. - Demonstrates thorough knowledge of Core Success Factors, company policies, and office procedures. - Other duties as assigned. Physical Requirements: - See well enough to read terminal and reports. - Hear and speak well enough to converse on telephone and monitor telephone. - Manual dexterity to operate keyboard and other office equipment. - Stand for long periods of time. - Ability to lift 30 lbs. Career Level Dimensions: Typical Training / Experience - HS diploma, GED or relevant work experience; 0-2 years of experience in area of responsibility Dept/Org Scope & Impact - Entry level support role requiring basic skills; can perform some of the basic tasks within the function; some impact at the job or department level Problem Complexity - Performs simple, routine work; Selects correct processes from clearly prescribed rules, past practices, or instruction; Seeks advice and guidance on non-routine or problem areas from supervisor. Any deviations from the norm are cleared by the supervisor/manager Autonomy - Under close supervision, exercises limited latitude/independent judgment; Work typically involves detailed checks or close review of output by a senior co-worker and/or supervisor/manager Knowledge - Assignments require minimal knowledge beyond the assigned work; Demonstrates correct understanding of routine aspects of work Cox Communications, Inc. and its subsidiaries are Equal Opportunity Employers. We have a tradition of encouraging a wide diversity of talents through a broad range of hiring practices. Please note those individuals submitting resumes online or by mailing a resume are not considered an applicant for employment until a signed employment application form is completed, usually at the time of interview.For more information about Cox Communications and its subsidiaries, please click herewww.cox.com, www.coxmedia.com, www.coxbusiness.com Qualifications:Knowledge, Skills and Abilities: - Proven ability and knowledge of consultative sales skills. - Demonstrated skills in providing excellent customer service. - Proven oral, written, and verbal communication skills. - Ability to perform job responsibilities independently. - Ability to operate PC, credit card terminal, ten-key adder, facsimile, copy machine, scanner and cash drawer. - Ability to multitask while maintaining accuracy of work. - Ability to work flexible hours Education and Experience: - High school diploma or equivalent. - One year experience in a high volume sales, retail, and customer care environment.Salary/Benefits: Salary commensurate with experienceJob Location: Roanoke, VAJob Number: 28121Company URL: http://www.cox.com/CoxCareer/Company Profile:As the third largest cable provider in the nation, Cox Communications, Inc. is noted for its high-capacity, reliable broadband delivery network as well as the company's ability to provide superior customer service. For Cox, it's not about being the biggest; it's about being the best.