Service Representative

The Service Representative is responsible for assisting and directing members/guests, monitoring incoming inquiries and ensuring proper check in procedures are followed.  This position also provides customer service support to the club members/guests.  As a Service Representative you will also need to be able to ring up transactions in our Point of Sales system. DUTIES/RESPONSIBILITIES: Greet all incoming members and guests and ensure all check in procedures are followed. Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests. Handle member service issues to include: Personal Training, guest, Lost and Found items, new membership cards, change of address, and questions regarding billings and payments. Promote and sell merchandise Perform general cleaning duties to include hourly locker room check. MINIMUM REQUIREMENTS: High school diploma or GED required. Must attend New Hire Orientation prior to first scheduled shift in assigned club Must have 6-12 months experience in customer service function.  Retail environment preferred. While performing the duties of this job, the employee is regularly required to stand for up to 8 hours Frequently required to lift and/or move up to 25 lbs.  BENEFITS OF 24 HOUR FITNESS: Career growth Flexible schedules Fun, casual work environment National certification tuition reimbursement Personal training session at great employee rates Free club membership   Click Here To Apply For This Position