ROUTE SUPERVISOR

Company: Brink's, Incorporated Location: Houston, TX 77021 Status: Full Time, Employee Job Category: Manufacturing/Production/Operations Relevant Work Experience: 5+ to 7 Years Career Level: Manager (Manager/Supervisor of Staff) Education Level: Bachelor's Degree Brink's, Incorporated is a wholly owned subsidiary of The Brink's Company, a global leader in business and security services. Founded in 1859, Brink's, has evolved from a leading armored transportation service carrier to the premier provider of secure transportation and logistics solutions around the world. Brink's in-country operating companies serve banks, retailers, governments, mints, diamantaires and jewelers through more than 650 branches and 7,800 vehicles in 50 countries on six continents-an unrivaled global footprint that delivers incomparable security, efficiency and visibility across the logistics lifecycle. Brink's global leadership is founded on a heritage of trust. With over 145 years of world-class performance and powerful logistics solutions that solve today's increasingly complex security challenges, Brink's has earned a reputation as the most reliable name in secure logistics. Today, thousands of companies across the globe entrust Brink's with the secure armored transportation and management of their most precious assets-cash, gold, jewels, stock certificates, important documents and more. At Brink's, everything we do is guided by our core values. More than 39,000 dedicated employees uphold the Brink's standards of trust, integrity, respect, quality, innovation and safety. These core values govern our actions every day, and reflect what is truly important to us as an organization. Company: Brink's, Incorporated Reference Code: B0280 ROUTE SUPERVISOR Brink’s U.S., a division of Brink’s, Incorporated, is the premiere provider of armored car transportation, ATM servicing, currency and coin processing, document destruction and other valued added services to financial institutions, retailers and other commercial and government entities.  The company has a proud history of providing growth and advancement opportunities for its employees.  We have a challenging opportunity for an experience Route Supervisor. The Route Supervisor provides management oversight and day-to-day leadership of the armored or ATM crews reporting to them.  The Route Supervisor is responsible for the safety, security and efficiency of all assigned routes.  The Route Supervisor is responsible for routing efficiencies, maintaining the desired stops per hour for each route, and ensuring that obstacles that keep a route from achieving these efficiencies are removed. Specific Job Duties:  Ensure smooth uneventful, un  obstructed truck runs.  Assist and implement reroutes as necessary.  Monitor run efficiency by conducting regular evaluations for route efficiencies. Apportion work assignments among armed crews. Implement, enforce, and monitor safety and security policies into service delivery methodology to insure a safe and secure work environment. Evaluate the suitability of each crew member to perform his or her duties.  This evaluation should include equipment, training, appearance, and attitude. Evaluate vehicles for cleanliness and working conditions. Manage field inspection program by directing the work of the armored vehicle crews, inspecting and reviewing field operations, making recommendations such as areas needing improvements and effectively recommend disciplinary action in writing as necessary. Assist Branch Manager or his/her designee in satisfying staffing requirements such as participating in the interviewing of job candidates and effectively recommending the hiring and ensuring the proper training of new personnel. Assist Branch manager and Sales personnel on the development of new accounts and maintenance of existing customers. Provide other management support as may be directed from time and to be available to work flexible hours. Maintain a good working relationship with all branch employees and keep in constant communication with the Branch Manager on matters pertaining to the branch. Handle incoming service requests by negotiating with customers and working internally to proactively and reactively resolve customer issues and requests.  Ensure and maintain the highest levels of customer satisfaction through exemplary Customer Service. Manage process by which the productivity and efficiencies of assigned runs are monitored for timelines and accuracy and make effective recommendations for promotions, additional training, or disciplinary action as necessary. Prepare monthly reports, and perform tests and audits as directed by management. Manage customer relation issues on assigned routes by addressing problems and concerns and obtaining feedback and resolving issues. Other projects as assigned.  Skills, Qualifications, Education and Experience Include:  Excellent communication skills (both verbal and written) Excellent supervisory skills. Excellent customer service skills; knowledge of current customer delivery requirements. Good planning and organization skills Good computer skills (knowledge of Microsoft Office preferred). Good analytical, assessment and problem solving skills. Ability to work independently and apply appropriate discretionary judgment on a regular basis. Minimum of High School or G.E.D. Minimum 2 years, preferred 3 –4 years related business experience (including supervisory responsibilities). Demonstrated training experience preferred. Demonstrated experience in truck routing preferred. If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink’s U.S.  Brink’s provides an outstanding total compensation package for this position.  In addition to a competitive salary, we offer to eligible employees medical, dental, vision, and life insurance plans.  We also offer a 401 (k) Plan with company match, and tuition reimbursement.  There’s more to tell you, so if you are interested and meet the requirements for this position, please apply directly to this ad. Brink’s, Inc. is an Equal Opportunity / Affirmative Action Employer, and is committed to maintaining a safe and secure work environment and a drug-free workplace.