Customer Service Trainee

Enterprise is an extended family of more than 75,000; a world-class company with home-grown roots. Through tremendous leadership and entrepreneurial spirit of our employees, we’ve built the largest rental car company in North America. Our combined fleet totals more than 1.1 million vehicles and we operate more than 8,000 rental locations world-wide. Annually, we hire more college graduates than any other company in North America and we are recognized as a top entry-level employer. The Contact Center division provides support to all Enterprise, National and Alamo business operations. Our division employs more than 1,500 employees across 3 locations in Eugene, OR; Salt Lake City, UT; and St. Louis, MO. Our professionals thrive in a performance-based environment and a culture that fosters upward mobility. Team members manage tens of thousands of customer calls and emails; and are empowered to make decisions that enhance our customers’ rental experience. OpportunitiesAs one of our valued Contact Center employees, you will be empowered to make decisions that will enhance our customers’ rental experience. Handling calls, emails and inquiries from National and Alamo customers, the position is challenging, exciting and rewarding. In this role, you will begin to make a difference from day one. Are you ready? As a Customer Service Trainee in our Contact Center in Salt Lake City, UT you will handle inbound calls from across the US and Canada, assisting customers with reservations and problem solving. If customer service is important to you, come join our team as a Customer Service Trainee and be a part of bringing our Founding Values to life. We are hiring both full and part time employees. Part-time employees will work a minimum of 15 hours per week and the schedule will include one or both weekend days. Full-time employees will be required to work both weekend days.  This position offers: Paid training classes Competitive benefits and discounts Structured career path with internal advancement opportunities Professional and friendly team environment Business casual dress code Responsibilities: Daily duties include, but are not limited to: Respond to incoming calls efficiently Resolve a variety of basic customer service inquiries Make reservations for offices nationwide Provide excellent customer service to customers Consistently meet established productivity, schedule adherence, and quality standards Locate and interpret complex information from a number of databases Communicate information considered unsatisfactory by customers in a tactful mannerQualifications: 6 months of work experience with the same company Good PC skills (ability to navigate through computer systems and screens, type min. 20wpm) Strong customer service orientation required. Customer service experience a plus Prior stable work experience All applicants must be at least 18 years of age High School Diploma or G.E.D. Pay: $10.65 per hour How to Apply:If you are interested in being considered for this opportunity, please click on the following link and complete our online application: https://www.enterprisejobs.com/Default.ASP?WCI=Grind&presets=context=USCSR;LOCATION=NRCSLC  For more information visit www.sharedservices.erac.com or call 1-800-235-9166. We are an equal opportunity employer. M/F/D/V.