Benefits Specialist II

The New York Times Shared Services Center is the Business Solutions Provider for one of the world's premier media companies. Located in downtown Norfolk, Virginia, the SSC is a centralized facility for streamlining many of the Company's core processes in Benefits, Finance, Strategic Sourcing & Contracts, and Information Technology.

Purpose

Under general supervision, administers one or more of the following benefit plans: COBRA, Long Term Disability, Employee Stock Purchase Plan, 401(k), or Health and Welfare plans. Investigates and resolves specific benefit problems or issues between employees and appropriate vendors.

Responsibilities

- Administers one or more benefit programs.

- Consults with and advises employees regarding all benefit related inquiries and work with appropriate resources to resolve all issues.

- Maintains employee benefits records and prepares required reports.

- Coordinates and maintains accurate communications to customers.

- Perform weekly and or monthly benefit processes.

- Ability to analyze and reconcile monthly process.

- Ability to build and maintain strong relationships with employees, customers and vendors.

- Seeks on ways to improve daily work processes to enhance quality, productivity and customer service.

- Assist in annual processes and testing as needed.



Key Result Areas (Outputs & Deliverables)

- Assist customers with problems to deliver accurate and timely responses.

- Ensure that processes are delivering the correct output.

- Manage vendor relationships for all clients while providing ongoing resolution of employee issues.



Customer/Business Partners

- All Business Units

- Employees

- Corporate Benefits, Human Resource, Legal and Tax Departments

Vendors

Technical Knowledge/Skills

Required: Experience with a Benefits/HRIS system

Preferred: PeopleSoft HRMS experience

Education or Certifications

Required: Bachelor's degree

Preferred: Bachelor's degree in Business or Human Resources



Work Experience

Required: Minimum of 2 years benefits administration and/or human resources experience in a progressive business

Preferred: Experience in a shared services center environment



Other Requirements:

- Superior oral and written communication skills

- Ability to work independently as well as part of a team in a constantly changing environment

- Proven ability to prioritize and manage multiple projects while maintaining a high level of responsiveness

- Ability to quickly identify and understand problems and select appropriate resolutions

- Excellent customer service skills

- Ability to convert complex data into meaningful information so actionable plans can be developed

The New York Times Company is an equal employment opportunity employer, and does not discriminate on the basis of race, color, religion, gender, sexual orientation, marital status, age, disability, national origin, citizenship, or any other protected characteristic. The New York Times Company is committed to diversity in its most inclusive sense.
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