Account Manager

This position serves as the key liaison between customers and PMT packaging prepress operations to create a seamless workflow that exceeds customer expectations. Primary responsibilities include ordering, scheduling and assuring the quality of customer artwork, color and prepress, with the goal of ensuring account satisfaction and service excellence.? Act as a liaison between clients and production to ensure projects meet scheduling and quality requirements.? Apply a broad knowledge of packaging and prepress workflows, digital asset management, problem solving, designing and implementing workflow procedures and quality control to production workflow? Handle assigned accounts, including complex, high volume or high profile customer accounts, with minimal supervision.? Provide pre-production services and perform order management processes such as communicating job specific information, entering of order into production and preparation of timely and accurate job instructions to meet customer expectations. ? Apply understanding of customer's business needs to establish solid customer relationships and facilitate problem-solving.Qualifications? College degree or equivalent working experience? 3+ years of prior customer service experience preferred? Familiarity with bar code preparation and application? Solid understanding of prepress and print specifications for Litho, Flexo, and Gravure? Knowledge and application of packaging machinery, press marks and press specifications? Experience in utilizing Continuous Improvement tools to create and track metrics? Excellent interpersonal skills and the proven ability to build and maintain strong and effective customer and internal relationships? Excellent communication skills, both written and verbal, along with the ability to listen for understanding? Strong commitment to ensuring quality and exceeding customer satisfaction expectations Job Reference Number: 17603BRFounded 140 years ago, RR Donnelley (www.rrdonnelley.com) prepares, produces and delivers some of the most widely recognized magazines, catalogs, books, annual reports, retail inserts and directories in the world. RR Donnelley does business with every company in the Fortune 100 and approximately 97% of the Fortune 500. The company also provides solutions in document-based business process outsourcing, commercial printing, direct mail, print fulfillment, forms and labels, variable digital printing, logistics, digital photography, on-line services and content and database management. As the largest printer in North America and with strong positions around the globe, RR Donnelley is changing the role of print in every marketplace it serves.We provide a competitive compensation plan and an exceptional benefitpackage.RR Donnelley is an AA/EEO employer. About Us Are you looking for a challenging yet supportive environment in which to focus your creative energy? For nearly 140 years, RR Donnelley has been shaping the way millions of people receive the news, keep up on the latest trends, and learn about the world around them. If working for a leader in the fast-paced, constantly evolving communications industry sounds exciting, consider building your career at RR Donnelley. RR Donnelley offers rewarding opportunities in a variety of disciplines which add value to our business and the industry as a whole. In addition, we value the contributions of every member of our team. We also offer competitive salary and benefit packages.Benefits At RR Donnelley we have created a comprehensive, full-time benefits package that offers medical/dental/vision, life insurance, short/long-term disability, pension, 401(k), employee stock purchase, flexible spending accounts and more. If interested in this excellent opportunity, please submit your resume. To ensure proper processing, please reference the correct position Req. # in all correspondence. Submission via our company Web site is preferred: www.rrdonnelley.com. Or forward a resume and salary requirements to: rrdonnelley@trm.brassring.com. No phone calls please. RR Donnelley is an equal opportunity/affirmative action employer.