POS Help Desk Analyst

Regis Corporation (NYSE:RGS) is the beauty industry’s global leader in beauty salons, hair restoration centers and cosmetology education. As of January 31, 2008, the Company owned, franchised or held ownership interests in over 13,200 worldwide locations. Regis’ corporate and franchised locations operate under concepts such as Supercuts, Vidal Sassoon, Regis Salons, MasterCuts, SmartStyle, Cost Cutters, Trade Secret and Hair Club for Men and Women. In addition, Regis maintains an ownership interest in the Provalliance Group in Europe, which operates salons primarily under the brands of Jean Louis David, Franck Provost and Saint Algue. Regis also maintains ownership interests in Empire Education Group and various other salon concepts such as Cool Cuts 4 Kids, and the Beauty Takashi and Beauty Plaza concepts in Japan.  System-wide, these and other concepts are located in the U.S. and in over 30 other countries in North America, South America, Europe, Africa and Asia. Regis also maintains a 49percent ownership interest in Intelligent Nutrients, a partnership that provides a wide variety of certified organic products for health and beauty.

 

POS HELP DESK ANALYST

 

Objective:

Provide over-the-phone POS software and hardware support to 7000+ corporate and franchise store locations throughout the United States, Canada and Puerto Rico.  Be able to provide internal support for Regis corporate employees as needed.  Must be able to maintain a high level of support policy knowledge and utilize all available tools and procedures to resolve customer issues including: troubleshooting hardware issues, POS (point of sale) software questions and problems, escalating unresolved issues and ordering replacement equipment.

 

Requirements:6+ months experience working knowledge of Windows 95/98/NT/XPWorking knowledge of Microsoft Office 2000 (Word, Excel, Access)Ability to work with and train other technical analystsAbility to assist both internal and external customersMust possess excellent communication, organizational, and problem-solving skillsMust be customer service orientedSpanish or French speaking is a plus



Help Desk Hours of Operation:7:00am - 11:15pm (Monday - Friday)7:00am - 10:15pm (Saturday)9:00am - 7:00pm (Sunday)



***Help Desk hours are subject to change based on periodic review of incoming call trends and determined coverage needed.

 

Shift Requirements:

· (Scheduled shifts will vary depending on staffing needs)

 

***The Regis POS Helpline is closed for three (3) holidays during the year:  Easter, Thanksgiving Day and Christmas Day.  Neither full-time nor part-time analysts are scheduled on those days.

 

Training Requirements:A minimum two (2) weeks of training conducted within the hours of 8:00am – 6:00pmMay include Saturday or Sunday depending on employee’s schedule 



Benefits: Medical, Dental, Vision and Life InsuranceShort and Long Term DisabilityFlexible Spending Accounts (Health and Daycare)Employee Stock Purchase Plan401K PlanProfit Sharing Plan529 College Savings PlanCompany Provided LunchEmployee Discounts

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