Inside Sales/Customer Service Representative

Novelis Corporation (www.novelis.com), an Aditya Birla Group company, has an opening for an inside sales/customer service representative in its Mayfield Heights, OH office.  Job PurposeThe Inside Sales Representative in this position is accountable for performing inside sales, forecasting shipments, coordinating customer orders within the plan and booking guidelines, data entry for claims, customer contact, communicating priorities to plants, and maintaining inventory levels as established by LGBU management.  The Inside Sales Rep. is responsible for providing accurate, reliable and timely communication with customers, sales, marketing, operations and plant personnel. Skills/knowledge/experience required Excellent communications skills with levels of personnel; ability to communicate at all levels.  Strong oral and written communication Ability to work independently and support the inside sales team as needed Ability to take the initiative and build a proactive relationship with customers through follow-up, understanding their needs and open lines of communication Ability to manage several tasks at once with attention to detail Operate in a fast-paced environment Ability to organize and prioritize workload Critical thinking skill; understanding the bigger picture Solid problem solving skills Understand accounting (debits/credits) Desire to learn and excel People and customer orientedBachelors degree required, MBA preferredBackground in metals a plus3-5 years relevant work experienceSolid computer skills including Microsoft Office Suite Experience with Metals, Manufacturing and International Trade is a plus.  Key job functions1. Solicit, manage, and expedite customer orders and shipments to meet sales objectives. 2. Prepare and submit accurate sales forecasts on a monthly basis.3. Develop and maintain good working relationships with customers, outside sales, marketing and production personnel.  4. Control finished goods levels and obtain disposition of aged or obsolete inventories to meet plan objectives. 5.  Work with credit department, commercial team, and customers to reconcile accounts receivable.6. Keep customers informed of inventories and order status in a timely and professional manner.7. Develop, maintain, and publish necessary reports to customers and/or the commercial group.8. Visit customers and manufacturing facilities as established to promote Novelis, resolve any service issues, and establish systems for improved communications. 9. Help update and prepare sales policies and procedures to insure effective communications and consistent performance. 10. Identify opportunities that add value for both the customer and Novelis. 12. Suggest and implement change to improve customer and supplier business.13. Other tasks as neededOverview of our CompanyNovelis is the world leader in aluminum rolling, producing an estimated 19 percent of the world's flat-rolled aluminum products.We are the No. 1 rolled products producer in Europe, South America and Asia, and the No. 2 producer in North America.With industry-leading assets and technology, we produce the highest-quality aluminum sheet and foil products for customers in high-value markets including automotive, transportation, packaging, construction and printing.  Our customers include major brands such as Agfa-Gevaert, Alcan, Anheuser-Busch, Ball, Coca-Cola, Crown Cork & Seal, Daching Holdings, Ford, General Motors, Lotte Aluminum, Kodak, Pactiv, Rexam, Ryerson Tull, Tetra Pak, ThyssenKrupp and others.Novelis is also the world leader in the recycling of used aluminum beverage cans. Annually, we recycle more than 38 billion used beverage cans -- enough to circle the earth more than 100 times. Novelis is globally positioned, operating in 11 countries with approximately 12,900 employees.Formed as a Canadian corporation in January 2005, Novelis is a wholly owned subsidiary of Hindalco Industries Limited -- Asia’s largest integrated producer of aluminum and a leading producer of copper. Based in Mumbai, India, Hindalco is one of the most cost-efficient aluminum producers globally. Hindalco’s stock is publicly traded on the Bombay Stock Exchange, the National Stock Exchange of India Limited and the Luxembourg Stock Exchange. Visit www.hindalco.com.Hindalco is the flagship company of the Aditya Birla Group, a $24 billion multinational conglomerate, with a market capitalization in excess of $28 billion.  Visit www.adityabirla.com. Additional Information Position Type: Full Time, Employee Contact Information Apply by Email Novelis Corporation 6060 Parkland BlvdMayfield Heights,Ohio 44124 View all "Aditya Birla Group" jobs