SAP CRM Application Business Analyst

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. With annual revenues of $10 billion, we have more than 30,000 employees and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings. Serving customers through two premier brands, Thermo Scientific and Fisher Scientific, we help solve analytical challenges from routine testing to complex research and discovery. Thermo Scientific offers customers a complete range of high-end analytical instruments as well as laboratory equipment, software, services, consumables and reagents to enable integrated laboratory workflow solutions. Fisher Scientific provides a complete portfolio of laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety and education. Together, we offer the most convenient purchasing options to customers and continuously advance our technologies to accelerate the pace of scientific discovery, enhance value for customers and fuel growth for shareholders and employees alike. All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve mankind by enabling our customers to make the world healthier, cleaner and safer. If you share in our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific. Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action employer. Job Description SAP CRM Application Business Analyst SUMMARY:Knowledge of business processes and SAP CRM within a specific area of responsibility, defined by the position. Directly support users and corporate processes in the specific area. Researches gaps in functionality, gathers requirements of users, and presents recommendation for expansion, reconfiguration, and enhancements. Excellent grasp of industry and subject matter best practices, trends, and concepts. Ability to apply these concepts into the SAP CRM environment and business process. Strong Leadership skills, especially in the handling of Organization Change Management is strongly desired.Experience with CRM, including the Win Client, Web Client, or both.  Knowledge of ERP systems helpful.  Knowledge of Business processes, especially at Thermo a plus.  Hands on experience with configuring (IMG) and enabling the primary SAP CRM applications of Marketing, Sales, and Service.  Practical project experience and working with Business Users from beginning to end.Someone with a good knowledge of Marketing procedures and processes is preferred. ESSENTIAL DUTIES AND RESPONSIBILITIES:Include the following with other duties as assigned. • Supports SAP CRM and related software • Knowledge of Service, Sales, Marketing techniques, methods, and tools. Service, Sales, and Marketing best practices • Knowledge of SAP BW Query & Reporting capabilities • Develops all process documentation for processes and procedures • Participate in Help Desk function to resolve user related support calls • Prepare and execute test plans for new functionality • Publish communication related to the deployment of new functionality • Translate user requirements into user requests and program specifications • Work with programmers to assure compliance to program specifications • Develop training for end-users • Provide educational course structure for end-users Lead classes to enhance user knowledge • Liaise with Divisional Management to understand direction within their functional area of responsibility • Monitor compliance with Service Level Agreements for site. • Support Divisional initiatives utilizing Project Management expertise. • Maintain security in compliance with ThermoFisher Security directives. • Provide advice to staff and external parties on ThermoFisher IT. • Ensure compliance to ThermoFisher IT Policies and Guidelines. • Travel can range from 25%-50% QUALIFICATIONS:The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE: • Excellent knowledge of business processes and best practices • Knowledge of SAP CRM in functional areas • Knowledge of SAP ERP beneficial • Knowledge of ThermoFisher SAP CRM Template and Roadmap • 3-7 years of business experience in functional area • 2-4 years of SAP experience • 4 year degree or 5-7 years experience in related area • Certification in SAP CRM Functional areasPRE-EMPLOYMENT BACKGROUND AND DRUG TESTING REQUIREDEducation: BachelorsJob Level: Experienced