New Customer Activation Specialist (277490-722)

CARFAX, a leading provider of vehicle history information, is seeking talented people to join our team. We provide trusted information that helps millions of people buy and sell used cars with more confidence. CARFAX Vehicle History Reports(TM) provide information that can impact a consumer's decision about a used vehicle. Our unique database contains more than four billion records. We receive information from thousands of public and private sources including all Departments of Motor Vehicles (DMVs) in the United States and Canada, as well as many vehicle inspection stations, auto auctions, fleet management and rental agencies, automobile manufacturers, and fire and police departments. CARFAX is headquartered in Centreville, Virginia with a Data Center located in Columbia, Missouri. Description



Business Services -

New Customer Activation Specialist

 

Summary:

 



The main focus of a New Customer Activation Specialist is to provide legendary service to CARFAX customers. This is a phone based position with a main responsibility to activate and establish new dealer relationships. To succeed in this role and advance with CARFAX, you must possess the ability to build and guide successful relationships, meet demanding deadlines, and achieve performance goals.  We are seeking candidates with a proven ability to build business partnerships and cross-sell in an environment with longstanding relationships. This position will report directly to the Business Services Manager

 

As a New Customer Activation Specialist your job responsibilities include but are not limited to:

 

·         Provide a high level of customer service to customers by creating a positive relationship on all customer issues

·         Gain an understanding of the needs/issues of our pre-owned car dealer customers

·         Ability to establish and expand relationships with key decision makers each day with focus on meeting individual and company metrics

·         Activate, Train and Upsell customers by using various value proposition tools.

·         Log all call activities and maintain detailed records of each contact via CRM system

·         Interact with team members, including management from other departments, in a professional manner.

·         Provide Outstanding Customer Satisfaction:

                Quick response to customer requests for information, follow-up and problem solving

                Ability to find information (within our organization, and the web)

                Provide customers with up-to-date information on new products and programs

                Maintain relationships, understand client needs, and provide quality service

·         Other duties as assigned

 

Qualification Requirements:

 



·         Strong organizational and relationship management skills  

·         The equivalency of three years hands-on experience in a customer service environment or related work experience. Excellent written and verbal communication skills.

·         Able to work comfortably in a metrics based environment

·         Communicate clearly and cordially over the phone and in person

·         Demonstrate success in a phone based outbound call environment with strong relationship building skills.

·         Candidates should be highly personable, ambitious and pro active

·         Detail oriented. Meet tight deadlines with strict attention to details.

·         Proficient in using various office applications simultaneously. Able to prioritize and multi-task numerous inquiries to their completion.

 



Keywords:

 

Business Support, Customer Service, Automotive, Business to Business, B2B, business retention, client relations, client service, up-selling, online.CARFAX is an Equal Opportunity Employer. We offer an outstanding work environment, excellent benefits, competitive salary and bonus program, and a casual but professional atmosphere. When submitting your resume please apply directly through our corporate website at: http://hostedjobs.openhire.com/epostings/jobs/submit.cfm?fuseaction=dspjob&jobid=277490&company_id=15722&jobboardid=24