Linux/Oracle ASP Operations Engineer

Responsible for supporting day to day operations of ASP. This includes but not limited to:

§  Provide 24 x 7 support to ensure the successful operation of ASP environment

§  Perform 24 x 7 monitoring of hosted client applications, ASP network and other related devices that are used to support our environment.

§  Identify, troubleshoot, and close service requests for routine client issues

§  Follow all tickets to resolution, even if troubleshooting requires additional assistance.

§  Meet response time guarantees 

§  Escalate difficult service requests to Senior Operations, ASP Engineering or Q/A based on the type of issue

§  Perform basic hardware software installation, upgrades and migrations based on approved standards

§  Perform basic administration on hosted client systems and other related devices that are used to support our environment.

§  Documenting all said responsibilities in our corporate tracking system and other specified ASP systems

§  Provide solutions for common errors with software

§  Provide feedback and suggestions to management for process improvement and critical metrics

§  Attend appropriate job skills training seminars and classesPROFESSIONAL QUALIFICATIONS

REQUIRED SKILLS:

§  5+ years relevant experience

§  Bachelors degree preferred, 4-year degree or equivalent experience required

§  Experience with Linux (preferably Red Hat) and with Windows system administration.

§  Experience with Oracle Administration

§  Experience with Web and Application server technology

§  Experience with UNIX shell scripting

§  Experience with Java and Perl a plus

§  Excellent written and verbal communication skills

Possess basic understanding of Linux, Solaris, Windows Operating systems; Database administration (MySQL, MSSQL and Oracle) and querying

PREFERRED SKILLS: Redhat Certified Engineer