Custom Analytics and Client Service Specialist

Custom Analytics & Client Service Specialist Location: Seattle Department: US CLIENT SERVICE & ANALYTICS TEAMAbout the company M:Metrics, now part of comScore, Inc. is a syndicated audience measurement company reporting on consumer consumption of wireless content and application services, worldwide. Through its technical underpinnings and multidimensional methodologies, the Company has established a new measurement standard for the wireless industry by measuring the audience for, and reporting on the effectiveness of, mobile content and application strategies among publisher, carrier and mobile device manufacturers. The Opportunity M:Metrics seeks a Custom Analytics and Client Service Specialist to help us provide outstanding service to our rapidly growing group of clients. As an early-stage company, M:Metrics encourages employees to be proactive and to help develop the processes and procedures that will help our company grow. Motivated, driven professionals who are looking for a place to make their mark will succeed at M:Metrics. A friendly, personable demeanor and the ability to listen to and effectively respond to internal and external clients are necessary for success in this position. In this role, you will use your programming, analytical and communication skills to help M:Metrics respond to client requests for custom data cuts.Responsibilities Responsibilities include, but are not limited to: Autonomously producing specific data cuts from a large database of information measuring mobile phone users’ consumption of data services, downloaded applications, messaging activities,  etc. as well as types of available content and handset specifications Interpreting client needs and building custom queries to generate reports as well as providing analysis to meet those needs Coordinating report generation with the Data Operations team during monthly release of new data Using Salesforce.com to manage workload of requests from clients and internal analysts Supporting the Sales Team in acquisition of new clients and renewal of existing clients via data support, training and analysis of usage metrics If you like being in a team environment and are ready to jump in and make things happen, whether or not it falls into your job description, then M:Metrics wants to hear from you. Skills NeededThe ideal candidate would have the following experience:  Technical aptitude, particularly experience working with SQL, SPSS, and/or Microsoft Office (especially Excel and PowerPoint)Experience with market research, survey-based data sets, and/or relational databasesAbility to interpret and act appropriately on ambiguous requests - to "see the question behind the question" Strong communication skills and a friendly, personable demeanor; in particular, strong writing skills and an ability to build rapport with people by phone and emailAbility to adapt quickly to rapid changes in a dynamic market  Experience or interest in the mobile sector A BA or BS degree To Apply, Please Visit: http://www.comscorecareers.com/JobSearch/JobCenterViewCndt.asp?JobAd_Id=932378 comScore, Inc. (NASDAQ: SCOR) is a global leader in measuring the digital world. This capability is based on a massive, global cross-section of approximately 2 million Internet users who have given comScore permission to confidentially capture their browsing and transaction behavior, including online and offline purchasing. comScore panelists also participate in survey research that gathers and integrates their attitudes and intentions. Using its proprietary technology, comScore measures what matters across a broad spectrum of digital behavior and attitudes and helps clients design more powerful marketing strategies that deliver superior ROI. With its recent acquisition of M:Metrics, comScore is also a leading source of data on mobile usage. In an independent survey of 800 of the most influential publishers, advertising agencies and advertisers in the U.S. conducted by William Blair & Company in July 2008, comScore was rated the 'most preferred online audience measurement service' by 54% of respondents, a full 20 points ahead of its nearest competitor. comScore services are used by more than 950 clients, including global leaders such as AOL, Microsoft, Yahoo!, BBC, Carat, Cyworld, Deutsche Bank, France Telecom, Best Buy, The Newspaper Association of America, Financial Times, ESPN, Fox Sports, Nestlé, Starcom, Universal McCann, the United States Postal Service, the University of Chicago, Verizon Services Group and ViaMichelin. For more information, please visit www.comscore.com.