Collector II

Job Location:  Phoenix Job Category:  Accounting/Finance/Insurance Status:  Full Time, Employee Job Reference #:   5814 Share our pride. Join our mission. As a Fortune 200 financial services company with more than $113.5 billion in owned and managed assets, USAA is on a mission — to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 22,000 employees. They are the heart and soul of our member-service culture. Recently Ranked #1 by Business Week in Customer Service, we are recognized for the superior service we provide to our members, and the exemplary work environment we provide for our employees. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other. USAA is currently seeking a talented Collector II for our Phoenix, AZ facility. As a Collector II for USAA, you will protect the financial interests of USAA by contacting members to collect and resolve early stage delinquency accounts for all products or lines of business for USAA. You will negotiate with member's to arrive at mutually satisfactory payment arrangements. Job duties: Contacts members via auto dialer or alternative method and solicits payments to cure account delinquency via all methods of payment. Recommends the proper account resolution when member is unable to pay with appropriate special program. Documents all collection efforts on appropriate system. Solicits Auto Pay or Bill Pay to prevent future delinquency. Seeks to retain members by promoting benefits of USAA. Works with other departments within USAA to service all of the member's issues. Handles incoming telephone inquiries and verifies account information such as address, home and work numbers. Qualified candidates need to possess: High school diploma or equivalent. 2 years' of customer service or financial service experience. Knowledge of Microsoft Office Tools and applicable systems. Prolonged sitting. Experience working with FDR or/and Fidelity's collections systems. Good understanding of USAA's membership and mission. Must have ability to work: Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Work Hours: M-F 10:30 am – 8:00 pm & Sun 3:00 pm to 7:00 pm. Preferred experience includes: Previous collections or customer service experience. Auto dialer and/or FDR experience, knowledge of FDCPA. Desire to work with members to help resolve payment issues. At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals. Relocation assistance is not available for this position. Qualified applicants must successfully complete a pre-employment background and drug screen. Smoking and the use of related tobacco products are prohibited in USAA-owned or leased buildings, properties or vehicles. USAA is an Equal Opportunity Employer. At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals. Qualified applicants must successfully complete a pre-employment background and drug screen.