Trades Representative / RP81258

Genworth Financial, Inc. (NYSE:GNW) is a leading public Fortune 500 global financial security company. Genworth has more than $114 billion in assets and employs approximately 7,000 people in 25 countries. Its products and services help meet the investment, protection, retirement and lifestyle needs of over 15 million customers. Genworth operates through three segments: Retirement and Protection, International and U.S. Mortgage Insurance. Its products and services are offered through financial intermediaries, advisors, independent distributors and sales specialists. Genworth Financial, which traces its roots back to 1871, became a public company in 2004 and is headquartered in Richmond, Virginia. For more information, visit genworth.com. Position Description:· Process Trades related transactions to include Trades, Rebalance, Dollar Cost Averaging, Resets and Interest Sweep· Process Systematic Withdrawal requests, including Auto RMDs and 72 Q/Ts· Verify all processed requests for quality assurance· Be accountable for gain/loss associated with processes· Update policy information in administrative system and workflow system· Effectively respond to incoming inquiries and issues (phone, e-mail, fax and written) in a timely, accurate and professional manner· Perform research and partner with other functional areas to resolve issues within hours. · Remain current on changes in product offerings, processes and operational procedures· Build positive relationships with operations team members· Prepare reports and complete special projects Basic:· Proven service aptitude and customer service skills in handling customer issues and concerns effectively, timely and in a courteous manner· Demonstrated analytical and decision making skills· Ability to resolve issues accurately and independently or appropriately escalate more complex/sensitive problems· Strong attention to detail· Excellent oral and written communication skills· Facilitate communication between multiple departments· Flexible, open to change and able to work in a team environment· Proven prioritization, time management and organizational skills· PC Skills – Windows and mainframe; Microsoft Office including Word, Excel, Outlook· College degree or equivalent work experience in the financial services industry· NASD Series 6 License or ability to obtain within 60 days of hire.Preferred:· Annuity product knowledge· Proficiency in Transcend and Lifecomm· NASD Series 6 License Additional Information Reference Code:   81258Status:   Full Time, EmployeeJob Category:   Accounting/Finance/Insurance Send this Job to a FriendSee all Company opportunities