Customer Service Representative

 



 

 

Customer Service Representative

 

 

 

Why Join Farmers?

 

As the Nation’s third largest home and auto carrier plus the top specialty product carrier in the U.S. and with the strength of our parent company, Zurich Financial Services Group, we provide a product portfolio unprecedented in the industry.  Whether we are helping customers or building careers, ours is a personal approach to servicing our customers and employees, supported by a thorough product knowledge and advanced systems, that makes doing business together a pleasure.

 

What are we looking for?

 

At The Farmers Sales Center of Excellence, we are seeking a Customer Service Representative to support the work of other team members in order to enhance the team’s overall productivity.

 

The ideal candidate will possess the following:

 High School Diploma or equivalentExcellent working knowledge of all Windows based applications (Word, Excel, Outlook for Sales Center of Excellence Scheduling and Email)Must perform efficiently and effectively in a fluctuating and multi tasked fast paced environmentDetail oriented with high level of accuracyMust have excellent detailed, organizational, and problem solving skills Must be consumer service focusedStrong verbal and written communication skillsExcellent numerical and keyboarding skillsAbility to work both independently with little supervision as well as in a team environment with energetic attitude and efficiencyWisconsin Property and Casualty Insurance License Preferred

 

What is the compensation opportunity?

 

At The Farmers Sales Center of Excellence, our compensation philosophy is simple:  we pay competitive base salaries and we reward performance.  In addition you will be eligible to participate in our comprehensive benefits program including Medical, Dental, Life, and Disability Insurance and more.  Career Path Advancement is Available.

 

 

 

 

What are the responsibilities of the position?

 This position requires employee to be licensed or obtain licensing w/ 90 days of hire for both Property & Casualty, and Life & HealthBasic Windows operation of Outlook, Word, and Excel as well as The Farmers DashboardCopy, Fax, Mail, requested information as needed by Agents, Management, and CustomersAccurate and timely submission of Agent New Business ApplicationsAccurate and timely submission of clients policy change requestsExcellent verbal and communication skills w/ both Agents/ Management and CustomersAccurate and timely identification of premium billing questionsCoordinate and discuss underwriting activities for agent and clientsCross-sell clients accounts for additional businessFollow-up phone contact with clients to ensure timely service Participate in Special Requested ProjectsAssist in training and coaching of new as well as existing team members

 

 

 

What else can you tell me?

 

This position is located in our Farmers Sales Center of Excellence in Madison WI 53045

*Wisconsin Property and Casualty Insurance License Preferred

 

 

Farmers is an equal employment opportunity employer committed to the strength of a diverse workforce.

 

Other Information

 

Work Hours 40.0

 

Requirements:

 

Desired Education Level    High School/GED

Primary Job Function Admin/Clerical

Job Type Full Time

Locale  WI - Brookfield

Job Level 1-3 years