Customer Service Rep / RP81259

Genworth Financial, Inc. (NYSE:GNW) is a leading public Fortune 500 global financial security company. Genworth has more than $114 billion in assets and employs approximately 7,000 people in 25 countries. Its products and services help meet the investment, protection, retirement and lifestyle needs of over 15 million customers. Genworth operates through three segments: Retirement and Protection, International and U.S. Mortgage Insurance. Its products and services are offered through financial intermediaries, advisors, independent distributors and sales specialists. Genworth Financial, which traces its roots back to 1871, became a public company in 2004 and is headquartered in Richmond, Virginia. For more information, visit genworth.com. Position Description:ESSENTIAL FUNCTIONS (RESPONSIBILITIES):* Provide quality service for both phone and written customer inquiries. * Communicate effectively with customers on the telephone and via written correspondence. * Provide product and regulatory information. * Review, analyze and process written requests and documents. * Update and ensure integrity of customer accounts including history. * Ability to learn how to process financial, non-financial, and complex transactions. * Take ownership of calls by summarizing, ensuring appropriate follow-up, and mailing appropriate forms/materials. * Educate customers about IVR and web functionality. * Perform at or above individual quality, productivity and timeliness standards set by the business. * Achieve positive team goals and results by adaptation to varying work schedules, improving through feedback, participating in teams and maintaining strong/ongoing relationships with customers. * Stay abreast of regulatory compliance, product, & procedural changes. * Other projects and duties as assigned. GENERAL:Applicants must be available to work a full time position of 37.5 hours during core hours of 8:00 AM and 5:30 PM. Basic:High school graduate (college level Math, English or Business courses preferred). * Minimum two years of strong customer service experience. * Solid PC skills; 35 wpm typing. * Excellent interpersonal, verbal, listening and written communication skills; bilingual preferred. * Adaptable to a constantly changing. * Above average Math and English skills. * Ability to work well within a team structure to accomplish goals. * Willingness to develop and maintain professional growth. * Ability to work in a high volume/fast paced atmosphere. * Ability to exercise initiative and make sound judgments.Preferred:* Associate or Bachelor's degree. * Proficient in 2nd Language. * Two to four years of insurance industry experience. * Proven customer service experience of 5 or more years Additional Information Reference Code:   81259Status:   Full Time, EmployeeJob Category:   Customer Support/Client Care Send this Job to a FriendSee all Company opportunities