ACE Claims representative

Responsibilities:  This position will set up new losses from client phone calls and investigate facts. Job duties include, but are not limited to: verifying, analyzing and opening coverage’s, initiating recorded statements, sending correspondence, assigning appraisers, reviewing client history, contacting adverse insurance companies, contacting all parties involved in the loss, and following up on the claim file as needed. Additionally, this position will require customer service to our client questions and inquiries.Qualifications:Previous customer service or related experience is required. Experience with previous insurance and/or claims in a call center environment is strongly preferred. The ideal candidate will be a self-starter and possess strong negotiation and organizational skills. Excellent written and verbal communication abilities are critical to being successful in this role. Candidate must also have a desire to contribute to a team environment and provide exceptional customer service.  Employment eligibility to work with Ameriprise Financial in the U.S. is required, as the company will not pursue visa sponsorship for these positions.  About Ameriprise Auto & Home Insurance We are a division of Ameriprise Financial, Inc., a FORTUNE 500® company, and one of the fastest-growing insurance companies in the country. We have nearly 1,000 employees and offices in both De Pere, WI and Phoenix, AZ. We offer our personal insurance products in 42 states through our exclusive partnerships with organizations such as Costco, Delta Airlines and Ford Motor Company. By providing insurance to approximately 500,000 policyowners, we generate more than $500 million in annual premium. In fact, A.M. Best, the leading independent rater of insurers in the country, has provided the Ameriprise Auto & Home Insurance group of underwriters with an “A” (Excellent) rating. This rating demonstrates our financial strength, stability and soundness of operating performance. Ameriprise Financial Services, Inc., Member FINRA and SIPC, is an Ameriprise Financial, Inc. company. Ameriprise Financial Services, Inc. is an Equal Opportunity Employer. © 2007 Ameriprise Financial, Inc. All rights reserved. (12/07)