PBX Operator/Dispatch - Nashville, TN

Wyndham Vacation Ownership is the world’s largest vacation ownership company with an impressive list of world-renowned destinations. We’ve grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest. Wyndham Vacation Ownership’s vision is to deliver a lifetime of memorable vacation experiences for our owners. This vision is supported by our mission statement which states:  We embrace and live the Wyndham values by creating a supportive environment for employees to develop and prosper. We delight our customers by meeting their needs or exceeding their expectations. We are “memory makers".Warm, thoughtful, gracious hospitality is our culture and through our Count on Me and MAGIC (Making A Great Impression on the Customer) service philosophies, our employees strengthen their customer service skills and embody the five steps of MAGIC for successful execution of signature service.   In your role, you will help us deliver outstanding service and hospitality to our guests to ensure they have a memorable vacation while staying with our resorts each and every time. Job Summary: Operate switchboard, intercom and two-way radio to relay incoming, outgoing and interoffice calls and messages. Furnish information/phone numbers to callers as requested or makes sufficient inquiries necessary to refer the caller to the appropriate resort personnel, sales or marketing or outside vendor who can help them. Maintain, publish and distribute critical telephone number lists to staff as required. Assist guests with voice mail. Dispatch maintenance and housekeeping staff to guest rooms as needed. Perform duties of a general clerical nature as needed. High School diploma or equivalent. At least 6 months Customer Service experience. At least 6 months switchboard/PBX experience. Manual dexterity and mobility required. Basic understanding of telephone switchboard and PBX equipment and systems. Must maintain a professional appearance and a cordial attitude towards all guests and staff members. Able to handle the stress of high customer demand in a hospitality environment. Must be people oriented and able to work independently or with others as needed. Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard. Must use good judgment in effectively providing services personally or to know when to immediately refer requests to the appropriate department manager for action.