Beneficiary Services Representative - PEBLO

Beneficiary Services Representative - PEBLOLocation: Luke Air Force Base, AZReference: AF432 Force 3, Inc., an IT leading services provider with Cisco Gold and Sun Partnerships is seeking a Beneficiary Services Representative to work at Luke Air Force Base. We deliver strategic and financial value to businesses and government agencies through high-performing, secure, wireless, IPC networks and highly skilled services, including network management, help desk and application support and healthcare services.  We offer a great team environment and excellent benefits!! In addition to our Maryland and Texas locations, Force 3 has employees strategically placed onsite throughout the United States, performing critical tasks for our valued customers.   Visit our website www.force3.com for more information and a list of our current opportunities. DUTIES / SCOPE OF WORK:  Ideal candidate will counsel active duty and Reserve Component members and commanders on program requirements, military benefits, legal rights, and the appeals process. Coordinates Aeromedical evacuation or other patient travel requirements, Temporary Disability Retirement Listings (TDRL), fitness for duty determinations, lines of duty and other program requirements related to the Disability Evaluation System (DES).  Advises service member and medical staff on PEB findings. *Plans and completes necessary MEB process activities from the time of notification of the need to evaluate an active duty member's fitness for duty until a disposition is made by the Secretary of the Air Force Personnel Council. *Responsible for obtaining, assembling and forwarding all documents and records required by the PEB. *Receives and responds to the inquires from beneficiaries, DoD Components, other agencies, and various interested parties. *Coordinates with appropriate points of contact throughout the MHS, the line of the Air Force agencies (i.e. Military Personnel Flights, Comptroller, Transportation, Aeromedical Evacuation) and the Department of Veterans Affairs (i.e. Veterans Benefits Administration (VBA) and Veterans Health Administration (VHA) to best meet the member's needs for information or assistance. *Assists the medical professional staff and other staff members on the regulatory and procedural aspects of profiling and disability processing. Provides MEB orientation program and on the job training for assigned staff personnel as required. *Monitors the effectiveness and efficiency of the local MEB, LOD, TDRL programs using the Patient Administration Self-Inspection Checklist, which is maintained by the Health Benefits Division.  *Extracts, maintains and analyzes statistical data from various disability evaluation system sources. REQUIREMENTS:  **Must be a US Citizen and the ability to pass a background investigation**At least 2 years experience and expert knowledge of the TRICARE and DES program policies and reference manuals. In-depth knowledge, experience, and training to handle and solve complex cases that arise when addressing fitness for duty or physical disability evaluation issues. Must be diplomatic, and have restraint in counseling and explaining entitlements, benefits, and responsibilities to all customers. Excellent oral and written communication skills; customer service principles, methods, practices and techniques analytic methods, to include using research tools and statistical analysis and interpersonal relations practices. Kowledge of basic principles and practices relating to the entire military healthcare delivery system. Knowledge of DES processing regulations, instructions, procedures and policies to assure timely case processing. practical knowledge and understanding of TRICARE contract language, regional healthcare issues and initiatives and other federal health benefits programs.  HOURS:  Monday - Friday, 7:30am - 4:30pm  Company:Force 3Email:Apply by EmailReference Code:AF432