Senior Account Manager/Client Services Group/NCP Solutions, LLC Birmingham, Al

SUMMARY: Individuals in this position will have extensive interaction with external/internal customers to coordinate production of critical, time sensitive documents and other communication instruments, oversee production workflow, facilitate problem resolution and manage special requests of assigned clients by interfacing with customers to assess needs and provide implementation of communication solutions. Superior client relations and servicing skills are essential to success in this role.



FUNDAMENTAL DUTIES AND RESPONSIBILITIES



Attend to all details associated with the production and delivery of NCP Solutions, LLC products to its customers.



Communicate extensively, in a timely manner, with clients, their representatives and all NCP personnel.



Document appropriate actions and activities related to both internal and external customers.



Exhibit professional and personal integrity to customers and NCP employees.



Follow administrative procedures established for inter/intradepartmental interaction.



Coordinate production scheduling of all special projects and responsibilities.



Develop technical/graphic knowledge and talents for benefit of NCP and its customers.



Maintain assigned accounts that represent at least $500,000.00 in annual revenue.



Act as a resource for other team members and for members outside of the department.



Serve as a coach for team members and provide one on one training/consultation.



Work productively and effectively without direct supervision.



Accurately and thoroughly report on company, team and client issues.



Provide leadership and direction in the absence of management.



Provide cross-functional/departmental leadership and assistance.



Demonstrate the full utilization and understanding of departmental and company documentation.



Demonstrate effective oral and written communication skills with internal and external customers.



Demonstrate effective interaction with all levels/employees in the company.

Provide independent team/process/project/problem management and provide innovative 'out of box' thinking.Assist in interviewing potential co-workers.Attending/participating in interdepartmental meetings as assigned by Client Services management.Manage team/departmental projects as assigned by Client Services management.Additional tasks/duties may be assigned as necessary.



Qualifications and Requirements: Excellent communication skills, prior experience (minimum 5 years professional experience) in a customer relations/servicing environment in banking, mortgage, financial services, healthcare or benefits management. Preference to those with prior experience in the print and/or electronic communications sectors. Must display and have a track record in managing multiple projects and priorities, independent decision making skills. Research skills and overall analytical abilities are critical in this position.



Education and Experience: College degree or equivalent combination of post-secondary education and experience is required. Minimum FIVE years (preference of 5-10 year range) professional experience is required for consideration. Specific experience in account servicing work/account management/customer account relations is critical for success.



Language Skills: Ability to read, write, and communicate the English language and any other languages and/or dialects deemed necessary for the successful execution of these job tasks is required. Overall excellent communication skills essential for success in this position.



Mathematical Skills/Reasoning Ability/Computer Skills: Fundamental mathematical skills and the ability to work with basic spreadsheet programs are required. Ability to handle multiple tasks and duties concurrently and the ability to prioritize are essential skills needed. Experience with MS Word, Excel, Access, PowerPoint, and other software programs are essential. Knowledge of graphics programs and custom software packages helpful.



Physical Demands/Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to sit, reach, speak, and hear or interpret others. The employee is required to be ambulatory, and the position may require one to stoop, kneel, crouch, etc. The employee may be needed to lift or move 10-15 lbs. Regularly, and occasionally move or lift up to 50 lbs. Ability and willingness to travel as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work level within the office setting is typically quiet.



Benefits/Inquiry Procedure: NCP Solutions, LLC offers a comprehensive package of benefit opportunities including health/medical plan with EAP and Prescription Drug Card, Flexible Spending Account and Premium Flex Plan, 401-k program w/matching provisions, choice of three dental plans, vision coverage, short term medical and long term disability plans, life insurance, tuition reimbursement program and others. SALARY RANGE : $45K - $50K, based on experience.