Fraud Detection Representative

•Location:    Richmond, GA 23060•Job Status:    Full Time, Employee•Job Category:    Customer Support/Client CareFraud Detection RepresentativeCall Center and ProductionConducts investigations to detect and prevent identity theft by analyzing documentation received and conducting handwriting analysis. Contacts customers to verify identity and advise them of potentially fraudulent accounts that are open in their name. Sometimes speaks with banks and social security administration to clear fraudulent activity. Occasionally assists with inbound and outbound calls for early fraud detection in the event of high call volume. May be a Flexible Work Force Associate who is assigned to work groups based on business need.Responsibilities: • Verify customer identity • Investigate account activity to identify fraud • Take inbound phone calls • Update account information • Attend team meetingsBasic Qualifications: • High School Diploma or GED Preferred Qualifications: • 1 Year experience in Fraud Investigation • 1 Year experience in Customer Service • 1 Year experience in Call Center Shift vary between 8am-8pm/Monday-FridayMust be available to work Saturday or Sunday. How to apply: www.capitalone.com/careers click on United States under Join Our Team For Requisition # enter606651Questions call 866-347-5868  _________________________________________________ We are an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment.