Customer Service Representative / RP81346

Genworth Financial, Inc. (NYSE:GNW) is a leading public Fortune 500 global financial security company. Genworth has more than $114 billion in assets and employs approximately 7,000 people in 25 countries. Its products and services help meet the investment, protection, retirement and lifestyle needs of over 15 million customers. Genworth operates through three segments: Retirement and Protection, International and U.S. Mortgage Insurance. Its products and services are offered through financial intermediaries, advisors, independent distributors and sales specialists. Genworth Financial, which traces its roots back to 1871, became a public company in 2004 and is headquartered in Richmond, Virginia. For more information, visit genworth.com. Position Description:ESSENTIAL FUNCTIONS (RESPONSIBILITIES):* Provide high quality call center service for all policyholders, agents, brokers and callers in a professional, accurate and timely manner. * Processing full array of policyholder service request to include but not limited to financial and non-financial service requests. * Provide accurate and timely responses, both verbally and written.* Ensure compliance with Standard Operating Procedures. * Support on-going department improvements. * Develop and maintain a solid working relationship with distribution channels, agents, brokers and internal/external customers. * Be committed to achieve company established CTQ's for the Annuity Servicing team. * Flexibility to work overtime to meet customer expectations.BASIC QUALIFICATIONS REQUIRED:* High school graduate or equivalent.* 2-4 years work experience. * Completion of LOMA 1 and 2, or willingness to complete.* Ability to work well within a team structure.* Excellent interpersonal skills.* Solid verbal and written communication skills.*Able to work flexible work hours when and if needed in order to meet customer requirements.* Outstanding research and problem solving skills.* Ability to plan and effectively prioritize multiple assignments.* Ability to adapt to changing environment, both internally and externally.* Ability to deal with a high stress environment. Additional Information Reference Code:   81346Status:   Full Time, EmployeeJob Category:   Customer Support/Client Care Send this Job to a FriendSee all Company opportunities