Bilingual Collector 2 (English/Spanish Support)

Job Description: * A PRE-EMPLOYMENT ASSESSMENT IS REQUIRED FOR THIS POSITION. PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONS * THIS IS A BILINGUAL POSITION (ENGLISH/SPANISH SUPPORT) SCHEDULE: MONDAY - FRIDAY 8:00AM - 5:00PM Fully qualified, seasoned collector. Advanced knowledge of company products and services, policies, procedures, collections systems and how to apply this knowledge when communicating with delinquent customers. Utilizes an auto-dial or direct dial system to initiate customer contact and determines reason for delinquency. Evaluates customers' financial situations and negotiates for full payment or creates terms for repayment. May Skip-trace to find and collect on delinquent accounts. May work on special projects. May be required to compose written documents. May be responsible for collateral analysis. Refers more complex issues to higher level Collections staff. Minimum Qualifications: -Minimum 1+ year collections experience -Minimum of 4 years related experience as a call center representative, customer service representative, sales associate, or bank teller -Must have at least 1 year of uninterrupted work experience and regular/timely attendance. -Must be fluent in Spanish and English (Must pass the ALTA Language Services Test for Spanish to be eligible for the Bilingual position) Preferred Skills: -Previous experience working with an auto-dialer in a call center environment -Demonstrated time management and organizational skills How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psp/PSEA/APPLICANT_NW/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_HM_PRE&Action=A&SiteID=1&Opening=3244687 We do not acknowledge the Online Application.WELLS FARGO IS AN AFFIRMATIVE ACTION AND EQUAL OPPORTUNITY EMPLOYER M/F/D/V. Email this job |