Sales Support Specialist

Toronto-based AudienceView is widely known for providing advanced and flexible ticketing services to leading arenas, stadiums, arts venues, and theaters worldwide. It offers a fully branded customer experience across traditional and emerging touch points such as the internet and mobile phones. Clients benefit from integrated customer relationship management (CRM) that tracks customer data, interactions and preferences and supports enhanced marketing and sales initiatives. AudienceView's broad and growing set of integrated features leads to better control of ticketing and related services and higher growth revenue streams for its clients.

Organizations in North America, the United Kingdom, and Asia rely on AudienceView to provide a complete solution for all their ticketing needs.

 

If you are interested in working for our company, we offer 3 weeks vacation, excellent benefits, along with a casual and fun working environment.  Further details about our company can be found at www.audienceview.com.

 

We are currently seeking candidates to fill our Sales Support Specialist role within our Sales team.  Should you be interested in applying for this exciting opportunity, please submit your resume and covering letter to careers@audienceview.com   Please be sure to put the job title in the subject line.

 

 

Position: Sales Support Specialist

Location: Toronto, ON, New York, NY or remote location
Job Posting Expires: open
Type: Permanent
Travel: 50% +/-
Reports to: Sales Support Manager

 

The Sales Support Specialist will be a key member of AudienceView Sales organization, providing sales and account management support for our solution to customers throughout North America.

 

responsibilities:

 

-  Developing and maintain relationships with prospective and existing customers through the use of the AudienceView Ticketing solution.

- Working closely with Sales Representative(s) to plan and develop customer accounts

- Working with prospective customers to demonstrate the product at customer premises and via the web.

- Understanding customer business practices and requirements, and devise technical solutions within the product.
-  Performing competitive analysis, authoring proposals, developing business cases
-  Planning and conducting training and assistance to ensure customer satisfaction with the product
-  Communicating with the Product Management team on customer feedback and recommendations


Qualifications

- Demonstrated knowledge of ticketing, box office operations, or similar work environment.

- University/College Degree/Diploma – preferably in business management and/or experience in lieu of degree

-  Familiarity with software industry leading tools in Requirements, Design, and Testing areas.

- Three to five years experience in ticketing, box office operations, or software sales.

-  Able to effectively communicate product value to customers with wide range of proficiency levels, across a variety of vertical markets, in both business and technical areas.

-  Very multi-tasking in nature and able to sustain travel-centric lifestyle (North America), being on the road for up to 2 weeks at a time on short notice.

-  Strong written, interpersonal and communications skills a must.

 

Should you be interested in applying for this role, please submit your resume to careers@audienceview.com