Advanced Product Specialist

TICKETMASTER ROCKS! Be A Part Of It. Who are we? As the world's leading live entertainment ticketing and marketing company, Ticketmaster connects the world to live entertainment. Established in 1976, Ticketmaster serves more than 9,000 clients worldwide across multiple event categories, providing exclusive ticketing services for leading arenas, stadiums, professional sports franchises and leagues, college sports teams, performing arts venues, museums, and theaters. We currently operate in 20 markets worldwide facilitating ticket sales, ticket resale services, marketing and distribution through www.ticketmaster.com, one of the largest e-commerce sites on the Internet, 6,700 retail outlets and a global network of call centers. Ticketmaster is based in West Hollywood, California. Who are you? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. If you have a sense of humor, that doesn’t hurt either! At Ticketmaster, our people embrace these qualities, so if this sounds like you then please read on!  The Role: An Advance Product Specialist is responsible for advanced product support for Archtics, Access Manager, AccountManager, GroupManager, TeamExchange, and MailManager. This is a role that will serve as account manager for key clients using advanced products and must be able to confidently train clients and employees on advanced and intermediate advance production functions.  Responsibilities: Perform annual client needs assessments to ensure optimal client utilization of TM advanced products in cooperation with the Client Service Representative (C.S.R.) and Marketing lead. Communicate product updates, new features and functionality Provide training of new features and functionality (including supplemental documentation where appropriate) Serve as a consultant to clients to evaluate a client’s day-to-day needs as well as an organization’s long-term business goals Understand, prioritize, calendar, and effectively communicate project escalation. Facilitate improved product usage through suggested business process improvements and advanced training Set-up and maintain client Remedy records Create advanced custom reports using SQL Manage ARCHTICS Accounts: Start a New Database on an Existing Server (e.g. Stand Up a Backup Copy) Restart database server, credit card server, and DIGIT server Support database creation and clean up Assist client to create complex ticket and invoice templates Facilitate product advancement through communication of client suggestions of increased product functionality to development team Regional/National Team: Assist Regional Archtics Consultant and Archtics Support Team with upgrades, installations, and conversions of client products. Communicate client feedback and needs to the Archtics team to further develop products. Local Office: Develop and implement comprehensive C.S.R. training on use of all TM products including supplemental training and assistance/development as new versions/products emerge. Provide troubleshooting assistance to C.S.R. where applicable.Provide Marketing and Administration with product specifications and applicability. Work closely with I.T/I.S. team on new installations and troubleshooting. Supported products include, but are not limited to: Archtics, AccountManager, GroupManager, Premier Fan, TeamExchange, MailManager, and AccessManager. The candidate will also be expected to stay current with Event Programming and other Client Representative responsibilities as applicable.   Qualifications: Bachelors Degree preferred Three or more years experience with the Ticketmaster System plus knowledge of TM advanced products including AccessManager, GroupManager, AccountManager, MailManager, and Archtics a plus Box office and season ticketing experience is required Candidate must be service-oriented, skilled at multi-tasking, possess good organizational and communication skills, and be able to successfully handle multiple priorities Proficiency with Microsoft Office including: word processing, spreadsheets, and other windows applications as required Your Ticket In!  Are you ready to be a TM Rock Star? If the above description sounds like you and fits your qualifications, please apply online at www.ticketmaster.com/careers.  As an equal opportunity employer, Ticketmaster is committed to creating a diverse work environment for all of our team members. Thanks for your interest in Ticketmaster!Job Code : RL-APS-GANS-052208 Division/Department : All Ticketmaster Travel Required : 0-25% Skills : Information Technology -> User Support Skills Job Title: Advanced Product SpecialistStatus: Full Time, EmployeeLocation: Gainesville, FL 32601Job Category: IT/Software DevelopmentEducation Level: Some College Coursework CompletedJob Reference Code: 70