Sr Tech Svcs Specialist - Dothan, Alabama

Sales/Retail/Business Development Location: Mobile/Dothan, AL Relevant Work Experience: 2+ to 5 Years Education Level: Bachelor's Degree Company: Ricoh Americas Corporation Email: Apply by Email Reference Code: 5110-22-55011-402-11-000-3148 Send this Job to a Friend INTEGRITY ... COMMITMENT ... IMAGINATION ... TEAM WORK ... As a global leader in the imaging technology and office automation industry, these are the qualities Ricoh Americas Corporation seeks in our staff. Recognized worldwide for high quality products and superior customer service, Ricoh is committed to taking the lead in designing the future of this exciting and evolving industry. If you are a highly motivated professional with the talent we seek, now is the time to join Ricoh Americas Corporation ! As a Sr. Technical Services Specialist, you will be responsible for on-site post-sale installation, maintenance, and repair of company products and systems, including hardware, software, and networking products, including implementing solutions to a wide range of difficult service issues.Responsibilities include:*Ensuring a high level of customer satisfaction by advising customers on preventative maintenance procedures*Using diagnostic tools, service aids, and product schematics to assess and resolve equipment and system failures*Maintaining current technical knowledge, certifications, and expertise on all product enhancements, technology changes, and new product introductions*Providing technical assistance and training as needed*Building a customer relationship based on trust, dependability, timely responsiveness, and sensitivity to their business needs*Providing assistance to less experienced field service repair associates for developing/improving proficiency in diagnostic techniques, parts utilization, planning, documentation, etc. To qualify, you must possess:*6 or more years of directly related experience with office equipment *High school diploma; Bachelors degree preferred*Electronics, similar vocational training, or equivalent experience*Certifications: Comptia A+, Net +*Effective communication, time management, organizational, and analytical skills*Strong teamwork and customer relations skills*Advanced knowledge of PC and associated software applications, and application of diagnostic tools*Knowledge of service organization practices and proceduresOnly those candidates meeting the above requirements will be contacted. No relocation or visa sponsorship is planned for this position. Ricoh Americas Corporation offers a competitive compensation package that includes base salary, medical/dental, 401(k), pension plan, and more. As part of our pre-employment process, we require that applicants agree to submit to drug and background screenings. We will contact only those who are a potential match. For more information on Ricoh Americas Corporation, please visit us online at www.ricoh-usa.com At Ricoh Americas Corporation, "equal opportunity" is more than a line at the bottom of an ad. It's a commitment we put up front. EEO M/F/D/V. No Recruiters or Agencies, please. Send this Job to a Friend View all "Ricoh Americas Corporation" opportunities | Privacy |Terms of Use | Copyright 2001-2007 Ricoh Americas Corporation