Field Service Engineer-Power products/UPS's

Intro: APC by Schneider Electric's objective is to be a "workplace of choice." Our culture is achievement-driven and truly global. With market presence and facilities in every continent of the globe - and the global opportunities that go with it - APC by Schneider Electric's culture is vibrant, diverse and rich. Free and open communication at all levels, empowerment, recognition mechanisms, and cross-cultural, cross-functional teams working at various levels all go towards making APC by Schneider Electric a productive organization. We recognize our success is built on the efforts of our employees, who are committed to realizing our objectives of customer delight, open collaboration, and an interesting and lively workplace. Job Responsibilities: Job Summary To perform field service (customer site service) activities involving the installation supervision, commissioning, maintaining, modification and repair of complex Gutor AC & DC UPS equipment. Job description · Responsible for a region or subgroup of field services. · Performs installation supervision and commissioning of Gutor products including the batteries. · Performs maintenance for Gutor UPS equipment including batteries. · Trains customers on equipment operation and maintenance of Gutor products. · Represents Gutor in dealing with customer concerns. · Interact with customers by phone or face to face. · Responsible for identifying and reporting failure modes encountered when in the field. Also responsible for determining the cause of these failures. · Solve UPS problems at customers site and provides reports on these issues. · Providing 24hrs telephone support for customers. · Acquisition of Customer Service products. · Travelling internationally if required. The Field Service Engineer’s (FSE) primary role is to provide customer-site field repair, installation supervision and maintenance services to Gutor customers. The FSE will, when required (based on service contract or as circumstances dictate), travel to the customer site. There, this individual will be responsible for Gutor UPS systems repairing and analyzing a failed product or providing customer-site maintenance. Because in some cases repair needs will be done on-site the selected FSE must have intimate knowledge and experience in diagnosing and repairing electronic circuitry on a component level. Your skills · Up to 2 years related experience · BS Electrical Engineering or equivalent · AC/DC Power Knowledge · Strong knowledge of electronic theory to component level · Ability to function independently · Strong written and verbal communication skills in English · Strong written and verbal communication skills in the native language of the respective location · High Level of professionalism and integrity · Self -Motivated · Willingness to travel extensively · The ability to function in a team Submit Your Resume Online NowAPC-MGE is an equal opportunity employer. Applicants receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability or veteran status. Location: Houston, TX 77001 Job Category: Engineering Industry: Electronics, Components, and Semiconductor Mfg Occupations: Electrical/Electronics Engineering Career Level: Experienced (Non-Manager) Reference Code: 13976