Helpdesk/User Support Specialist

The Association for Supervision and Curriculum Development (ASCD), a progressive global education association, has an exciting opportunity for an experienced Helpdesk/User Support Specialist.  In this role you will serve as the initial point of contact for troubleshooting and resolving hardware, software, peripheral equipment, and network problems.

 

The successful candidate must have Helpdesk certification.  A+ certification (A+ 2003 preferred), MOS (XP preferred) and/or MSDST are preferred.  Three years minimum experience under these certifications and a fundamental understanding of LAN support and technology is required.  At least one year of senior level responsibility as a Helpdesk/User Support Specialist in a comparable, high-profile, professional computer helpdesk environment is desired.  Additional certification with Magic, HP Service Desk, or Remedy preferred.

 

ASCD is adjacent to a botanical preserve, and state-of-the-art facility located in Alexandria, VA.  We offer an expansive selection of benefits including a generous retirement plan, ample paid vacation and sick leave, flexible spending accounts, education assistance, and a comprehensive wellness program.  To express interest, send your resume and cover letter to hr@ascd.org , or fax to (703) 575-5402.  For more information about ASCD or to view a copy of the job description, visit our website at www.ascd.org.  EOE.