EPIC program Project Manager

Job Number: C11269

Job Title: EPIC program Project Manager

Location:  Seattle, WA (but also possibility to work in the San Francisco, Bay Area)

Job Type: Contract

Salary: DOE

Contact Details:
· Kathleen Shannon
· (415) 247-7700.
·  Kathleen@thinknicity.com

Eligibility Requirements
· Relocation expenses are not available for this position.
· No resumes from third party agencies representing their own candidates.
· Position cannot entertain candidates requiring visa-transfer or sponsorship.

Thank you.

Job Description
· The scope of responsibility includes project management, process analysis, system design, implementation and staff management.
· The Manager EAP/Decision Support/Finance works with all levels of operations and IT staff to ensure the quality of the Epic systems and delivery of top quality customer service.
· The Epic Manager of EAP/Decision Support/Finance must work closely with multiple user groups including but not limited to: the implementation project team, all facility charge master managers and analysts, PFS and SCCA billing offices, site coordinators, and external vendors. 
· Works with software vendors to implement and support purchased tools and applications.
· Coordinate with project resources including Charge Master/Decision Support/Finance, Subject Matter Experts, Project Team Resources, Epic resources, Site Coordinators, and others to evaluate current state processes.
· Coordinates the effort to redesign processes and design the Epic EAP and information exchanges with Decision Support and Finance to optimize workflow and application design. 
· Provide functional and workflow expertise to staff. 25%
· Plan and manage implementation projects for timely completion. 
· Leads team projects, including the coordination of a diverse group of Medicine personnel as well as other operational and IT teams and vendors.
· Track and regularly report on progress and obstacles. 25%
· Coordinates organizational training needs associated with the development of the Epic EAP and data exchanges. 
· Coordinate training resources to ensure workflow is appropriately analyzed and documented, needs are assessed, and curriculum developed. 
· Works with training resources and coordinates efforts to ensure all affected Medicine employees are properly trained.  15%
· Actively manage user relationships to analyze, plan, prioritize and follow up project work and new system build.
· Evaluate and implement user requests.
· Ensure that staff efforts are focused on user priorities. 
· Follow up with users and management to confirm that work has been performed as expected. 10%
· Work with staff to document system setup and policies. 5%
· Promote and support professional staff development. 5%
· Ensure compliance with security and confidentiality requirements. 5%
· Implement, monitor and refine user training and ongoing improvement processes. 5%
· Participate in Epic’s good install program by becoming certified in the HB Application. 5%
· General direction provided by the Associate Administrator of Medicine for the Epic Resolute & ADT Billing Project Department.
· Must be able to lead, organize and positively influence implementation team members and others.
· Assign, direct and review work.
· Manage projects for the EAP application and financial data exchange implementations.
· Suggest hiring, firing, reclassification recommendations, salary adjustment recommendations, handle complaints and grievances.

Candidate Requirements
· Must possess excellent analytical skills.
· Possess oral and written communication and problem solving skills.
· Excels at role modeling customer service skills with a focus on the customer.
· Ability to remain calm in difficult and stressful situations.
· Is committed to continuously improving quality and service.
· Demonstrates the ability to establish and maintain a spirit of cooperation and respect among employees on own team and among other teams.
· Takes initiative to enhance knowledge of self and of staff members.
· Have good time management skills and a demonstrated ability to prioritize tasks for self and for staff.
· Displays professional, ethical conduct.
· Must be courteous, responsive, timely, respectful, thorough and detail oriented.
· Must be able to coordinate their own tasks and staff’s multiple tasks and projects.
· Must be able to provide regular updates on progress and maintain documentation to demonstrate progress.
· Bachelor’s degree in business, healthcare or related field.
· Demonstrated system implementation and project management skills
· Minimum 4 years experience working with Healthcare, Finance/Decision Support and related applications.
· Proven track record of taking on progressively more responsibility and successful projects.
· 3 to 5 years experience with charge master components for a large, complex healthcare organization.
· Project management/Conversion management experience. 

 Desirable:
· Knowledge of Epic or other HealthCare systems
· Supervisory experience and mentoring experience
· Familiarity with developing and delivering training programs