Customer Service Representative

Sony Creative Software, a subsidiary of Sony Corporation of America, has the following position available:The Customer Service Representative is responsible for providing world class service to Sony Creative Software customers by resolving customer inquiries through multiple contact channels, including phone, e-mail and chat. The successful representative will strive to resolve customer inquiries as quickly and effectively as possible. Additionally, the representative is responsible for making every customer interaction count through a consultative servicing approach that involves identifying opportunities to make every customer successful. Making every customer successful involves successfully providing sales through service by recommending products and services that are best suited for the customer



Sony Creative Software, a subsidiary of Sony Corporation of America, has the following position available:The Customer Service Representative is responsible for providing world class service to Sony Creative Software customers by resolving customer inquiries through multiple contact channels, including phone, e-mail and chat. The successful representative will strive to resolve customer inquiries as quickly and effectively as possible. Additionally, the representative is responsible for making every customer interaction count through a consultative servicing approach that involves identifying opportunities to make every customer successful. Making every customer successful involves successful.



Responsibilities: Provide heartfelt customer service with a personal touch. Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools. Assisting customers with inquiries while providing consultative support and recommendations. Document in detail all interactions with customers. Effectively articulate complex information to a variety of technical and non technical customers. Educate customers on products. Help customers to be successful. Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services. Successfully performs against department scorecard metrics.lly providing sales through service by recommending products and services that are best suited for the customer



Skills/Requirements: World-class customer service focus and interpersonal skills. Fluency in a foreign language (German, French, Japanese, or Spanish) Ability to type 40 words a minute Proven ability to communicate complex technical problems in ''customer friendly'' language. Proven ability to work in a high paced, nimble, and fluid work environment. Demonstrated superiority troubleshooting skills, ability to think outside of the box and find creative ways to solve customer problems. Intermediate knowledge of audio and video technologies. Intermediate to advanced knowledge of computers Solid decision making skills. Must demonstrate effective oral and written communication skills and the ability to work cooperatively with internal and external business partners. Intermediate knowledge of Microsoft Office suite, including Excel. Well organized with the ability to multi-task and prioritize workload. Schedule flexibility. High School Diploma.



Preferred Qualifications: Knowledge of RightNow CRM and Interactive Intelligence systems Previous experience with audio and video editing. College degree. 2-3 years previous success in call center service or tech support.



 



Sony is an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin or ancestry, age, disability, sex, marital status, sexual orientation, obligation to serve in the armed forces of the United States, citizenship, disabled veteran status, Vietnam era status, or any other characteristics protected by applicable federal, state or local laws.
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