Sr Product Marketing Manager, Managed Services

Company Summary:Speakeasy, one of the nation’s leading broadband voice (VoIP), data and IT service providers, simplifies small business communications with cost-effective service packages and unparalleled support. Speakeasy joined the Best Buy family in 2007 and now works with Best Buy for Business to champion technology for small businesses throughout the U.S.  Speakeasy manages its own private fiber-optic national network, ensuring fast connections, low latency, and an unparalleled degree of security protection from the public internet. Speakeasy’s full range of business-class products – from OneLink and Voice Services to business bandwidth solutions - offers features and benefits with unrivaled customer service. Speakeasy’s broadband services are available in most metropolitan areas within the 48 contiguous United States. Position Summary:Our Product Solutions team, in the Marketing Department, is seeking a Senior Product Manager who will be responsible for managing the Managed Services line.  This person will report to the Vice President, Product Solutions, and will be responsible for leading the Managed Services product strategy and implementation. Overall responsibilities include:You will be responsible for the Managed Services Product Line management to include: · Understanding and communicating market view (substitutes, competitors)· Justifying and developing new products around Managed Services, such as managed hosting and hosted business applications..· Initiating product lifecycle initiatives as warranted (e.g. equipment end of life). · Managing Beta Test programs as warranted.· Maintaining product forecast, to be used by various business functions (e.g procurement, network planning).· Reporting to management on business and operational health of the product line  (technical and financial dashboards).In addition you will be required to drive and deliver on the following key activities.  Product Management Develop a customer-driven product line-up.. Recommend product packaging options and pricing alternatives relative to Managed Services.. Develop high level business requirements, use cases and process flows for new customers and internal stakeholders. Collaborate with other product managers and business owners in developing software tools and processes required for the proper implementation and performance of Managed Services, such as Support and Troubleshooting tools. Drive product and process innovation and automation to deliver highly scalable and profitable solutions, yet deliver a premiere customer experience. Become the market and technical subject matter expert within the Marketing Team for Managed Services. Closely work with Marketing, Sales and other business functions in promoting Product Line to prospects, customers and internal stakeholders. Best Practices Create and document best practices from other companies and for Speakeasy. Document processes as agreed upon across organizations, prior to and after launch (“sales to support”) Report monthly on Managed Services to the management team. Closely collaborate with Program Management Office, Development functions (Software development, Engineering), Operations and Finance to develop innovative, scalable and profitable solutions in an agile /SCRUM environment, and deliver product within budget and schedule. The position requires the following skills and experience: Bachelors degree required, MBA recommended. BS in EE or CS a strong plus. 7-10 years hands-on experience developing and marketing telecoms or software based services to small and medium size businesses Proven track record of working with: sales, operations, marketing, software development, engineering, contracts, and vendors. Excellent knowledge of business planning / financial forecasting and good working knowledge of project management Excellent communication skills in written and verbal forms to internal stakeholders, partners and customers. 5-year Product Requirements writing experience required. Ability to take ownership of complicated issues and drive to resolution. Good understanding of data/IP networks and software development. Must excel in working under time and budget pressure in a very diverse environment including many non-technical disciplines. Excellent communications skills, in written and verbal forms, with peers and management are a requisite. Limited domestic travel required. Speakeasy offers a full suite of benefits, including full medical, dental, and vision coverage (100% paid for employees); a 401(K) plan with a company matching contribution; a transportation benefit; and many other excellent perks. We're looking for talented and highly skilled individuals to join our dynamic and fast-paced culture and contribute to Speakeasy’s continued success.For more information about Speakeasy and about the position, check out our website at http://www.speakeasy.net/careers/ If you are interested in this position, you can apply directly by clicking here