|
Application Support Engineer (graveyard shift)
| Details |
Country: USA
Location: Washington-Seattle Seattle, WA 98121
Total applied: 40
Job Category:IT/Software Development
Location:Seattle, WA 98121
Status:Full Time, Employee
Occupations:General/Other: IT/Software Development
Career Level:Entry Level
Shift:Third Shift (Night)
|
|
Application Support Engineer (graveyard shift)
thePlatform is growing and seeking an Application Support Engineer.
thePlatform helps content providers, broadband media sites, and mobile businesses solve their unique media publishing requirements. Our proven media management and publishing technology services scale with our customers' operations and support their business model with an open, versatile approach to providing an ideal technical solution for their needs.
Our technology is a hybrid of J2EE and .NET. It's backed by a database and distributed asynchronous services. It's an enterprise product and a 24/7 hosted service receiving millions of hits per day. We've helped our customers connect dozens of technologies and applications using our products.
Responsibilities:
· Handle first-tier support for technical and developer support questions from our customer base. These range from application support and end-user questions to problems accessing our customer facing systems.
· Deliver first-tier support and diagnosis of problems with our Web-based enterprise application and various vertical applications.
· Diagnose problems with applications running on our core servers.
· Monitor applications and servers with Sitescope and other similar utilities and respond to any alerts from the system.
· Simple network traces and troubleshooting.
· Create Knowledge Base articles for end-users in spare time.
· Work with application developers and our QA team to isolate customer issues.
· Maintain customer test Web site.
· This position is for a 24/7 staffed operations center. Position involves late night, early morning, and week-end shifts.
Requirements:
· End-to-end experience in the support of Web-based applications.
· Familiarity with structure of modern enterprise Web applications: the user interface, application server, and database.
· Significant application support background. You've participated in the testing or support of web based solutions or other enterprise software.
· Networking troubleshooting skills.
· Proven ability to work independently.
· Customer-first attitude and strong communication skills, with a keen analytical and structured approach to problem solving.
· Desired skills: Java and .NET familiarity, JavaScript, HTML, XML familiarity. Experience with any of the following a plus: e-commerce applications; streaming media; J2EE Application servers; SQL Server or Oracle; Web Services; Microsoft .NET development.
· BS/BA in a related field or equivalent experience is required.
· Shift flexibility in working the graveyard shift – Wednesday through Saturday, 12am to 10am
US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H-1B and TN candidates at this time.
This position will be filled at thePlatform headquarters in Seattle, WA. thePlatform offers competitive compensation and benefits. To apply please go to the link below and search for “Application Support thePlatform Seattle”: https://careers.teamcomcast.com/sap/bc/webdynpro/sap/hrrcf_a_unreg_job_search?sap-client=500&rcfid=CMCST
|
| Related press releases |
Courageous reform
There can be little doubt we are making progress when it comes to improving further education. More young people and adults than ever are gaining good qualifications ever...
|
|
Half of MG Rover workers want to return
Almost a year after the collapse of MG Rover, many former workers are paid less and wish they still worked for the firm, according to a report released today.
Of the nea...
|
|
Making ends meet
Earning some dosh to get through uni might seem unavoidable, but don't lose sight of the reason you are there: to get a degree. Earning shouldn't mean missing vital lectu...
|
|
|
|
The earth man cometh
I am merely the conduit,' says Patrick Holden, director of the Soil Association, when I ask him to sum up his achievement after 10 years in the job. 'The great thinkers, ...
|
|
Battle at the coalface
In his television review Rupert Smith described the NUM miners leader Arthur Scargill as "a ghastly little man who needed to be trodden on" (G2, March 23). I suppose he w...
|
|
Hutton eases small firms' pension fears
The government will not force employers to contribute to workers' pensions without making efforts to minimise the impact on firms, the work and pensions secretary, John H...
|
|
NHS hospital redundancies gather pace
A wave of redundancies across the NHS in England gathered force yesterday when a London teaching hospital announced that nearly 500 posts will be axed in an attempt to di...
|
|
Union warning over 'raw' stalls handlers
The Transport and General Workers Union (T&G) yesterday launched a fierce attack on the overall standard of the stalls handlers likely to be working at British racecourse...
|
|
Minimum wage to rise to £5.35
The minimum wage will rise by 6% in October to £5.35, the government confirmed yesterday, but it cautioned that the days of big, inflation-beating rises may be over...
|
|
|
|
Computer & IT Services