Technical Support Specialist II

Job ID: 1186Location: Seattle, WADepartment: Managed ServicesEducation Required: Associates DegreeExperience Required: 1 - 3 YearsPosition Description: Working as a member of the Office of Information Technology - Client Services Support Team in support of the University community, the incumbent answers, evaluates, troubleshoots and prioritizes incoming user assistance requests from a number of sources. These requests may cover the installation, configuration, maintenance and upgrade of computer hardware and software as well as peripheral devices. Additionally, the support requests may be addressed via telephone, email or direct customer support.Position Requirements:Two or more years experience working as a support technician in a PC/Macintosh computing environment. A working knowledge of Windows XP, Vista and Mac OS 10 is necessary and demonstrable. Familiarity with Dell and Apple hardware is a requirement (current certification is a plus). Experience supporting the Microsoft Office Suite of products must be demonstrated. Strong oral and written communication skills are needed. Strong customer service skills via electronic, telephonic and in person delivery are required. As a member of the Office of Information Technology, assignments will include the technology support for Faculty and Staff across the entire Seattle University campus. Desired Skills/Knowledge/Experience:Formal Experience in a Call Center or Desktop Support TeamPractical and Logical Troubleshooting Working knowledge of IP networkingAbility to lift 50 lbs.Ability to type 35 WPM Demonstrate familiarity with Norton Ghost Imaging ProductsExperience with Point of Sales HardwareHP Printer MaintenanceKnowledge of IP networksPosition Attributes:SunGard Higher Education provides software, implementation and integration, strategic consulting, and technology management to colleges and universities. We bring the future of technology to today's colleges and universities to help them cultivate tomorrow's great leaders, thinkers, inventors, and citizens. Our employees find their work engaging, the environment stimulating, and the results of their efforts rewarding. We invite you to learn how you can work for a global, innovative company that believes in career and personal development, recognizes personal accomplishment, supports employees' lifestyles, and offers competitive pay and benefits. SunGard Higher Education is an Equal Opportunity Employer. SunGard Higher Education offers an excellent comprehensive benefits package, including: Paid technical training, 401(k), 3 weeks of vacation starting first year of employment, paid holidays/sick days, medical/dental/vision, life insurance/long term coverage, online training, and tuition reimbursement.Minority and women applicants are encouraged to apply.. Company: SunGard Higher Education Location: Seattle, WA 98122 Status: Full Time, Employee Job Category: Customer Support/Client Care Career Level: Experienced (Non-Manager) Education Level: Associate Degree Company: SunGard Higher Education Reference Code: PCK430-3171