Technical Solutions Architect

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Forsythe is a leading, independent provider of technology infrastructure solutions to Fortune 1000 and mid-market companies across all industries. Our clients value our unparalleled expertise in helping them optimize their technology investment, from assessment and design to integration, management, and financing. Our employees are highly motivated self-starters and problem-solvers who value the chance to make a difference. Headquartered in Skokie, Illinois, with 40 offices nationwide, Forsythe is 100 percent employee-owned and has an unbroken 35-year record of profitability. We offer a rewarding work environment, competitive benefits, and wide-ranging opportunities for professional growth.  Forsythe is an Equal Opportunity/Affirmative Action Employer. We support a diverse workforce.

 

We are currently looking for a Technical Solutions Architect to join our Professional Services Department in the Pacific Northwest. 

 

SUMMARY

The Technical Solutions Architect performs as a Delivery Leader on targeted key clients. This individual has the primary responsibility for execution of a program of IT infrastructure (i.e., server, storage, network, security) or IT advisory services (i.e., IT strategy, IT service management, business continuity/disaster recovery, data center strategy & planning, and data center relocation) projects to ensure high client satisfaction and the overall program's financial, quality & timeline objectives are obtained.  This individual is responsible for the management of the client executive relationship throughout the delivery of the program of projects.

 

PRINCIPAL DUTIES AND RESPONSIBILITIES: 

Perform as a Delivery Leader on targeted Key Clients.Primary person responsible for the execution of a program of projects Overall responsibility for customer satisfaction with program of projectsOverall responsibility for the program's financial, quality & timeline attainmentOverall responsibility to ensure contractual complianceLead customer kick-off meetings, executive status meetings, major milestone reviews, and program close out meetingChange control and change reviewEngagement with Quality Assurance reviewer periodically to execute Quality Assurance reviews, and follow up on action itemsEnsure project closure, invoicing & customer satisfaction survey occur on a timely basisManage communication flow during escalation eventsAt assigned clients, be responsible for the management of the client executive relationship as it pertains to integrated solutions ensuring a clear understanding of offerings, programs and commitments defined by Forsythe and client contracts.Drive the closure of critical issues and materialized risks for the program.  Network internally to provide project team support (e.g., resources, product/process expertise, trouble-shooting assistance, escalation with partners). 

Marshalling of pre-sales resources around opportunities within the targeted Key ClientsFacilitate opportunity review at ¾ point of programLiaise with Sales & ISG on Account Management strategy related to project and opportunity expansionDevelop client proposals, SOWs & Pricing model to complete the saleAssist the Practice Manager with the development of practice content for deliverables including Proposals, Presentations, SOWs, & sample project deliverables.

Advocate for Forsythe project teamRecruitingCoachingReward & Recognition 

 

EDUCATION: 4 year college degreeMasters degree - optional

 

EXPERIENCE: At least 8-10 years of IT project/program management experience with 15 years of overall development and implementation experience.  Additionally, work experience in related technical project/program management area managing large projects that involve coordination of multiple resources with senior management communication responsibility is required. Must have experience with IT infrastructure projects.  Consulting background is desired.

 

SKILL REQUIREMENTS Proven leadership skills (results oriented, client focus & expectation management, negotiation skills, command skills, and motivating & inspiring others).Solid consultative, client relationship building and business acumen skills.Ability to effectively present information, to senior management, in verbal or written form.Ability to respond to understand client's needs, and explain and apply cost-effective technology alternatives to meet them.Ability to define problems, collect data, establish facts, draw valid conclusions, and create solutions to complex Information Technology related problems.Proven facilitation, teamwork & collaboration skills.Mentoring and coaching skills.Expert knowledge of MS Project & MS Office.

 

PHYSICAL REQUIREMENTS, IF APPLICABLE:  Must be willing to travel a minimum of 50%