Business Class Account Executives

Business Class Account Executive-Akron/Cleveland

 

PURPOSE STATEMENT:

The purpose of this position is to acquire new Business Class customers and to retain and increase revenues from existing Business Class customers by selling new products and services primarily within an assigned area.

ESSENTIAL FUNCTIONS:

1.Meet with Business Class prospects to conduct needs assessments, identify suitable applications solutions, develop and present proposals, including respective timelines for delivery, and solicit orders.

2.Respond to leads forwarded and other sources regarding the purchase of complex business services. Initiate serviceability checks and site survey requests where appropriate.

3.Deliver orders from prospective customers for approval, including IRR worksheets and confirmation of the existence of a current Right of Entry Agreement. Secure Right of Entry Agreements from property owners as needed.

4.Communicate estimated timelines for installation of service to customers whose orders for service have been approved. Act as a liaison between the customer and the Business Class department’s sales engineering, installation and technical support personnel and division and regional engineering.

5.Manage Business Class accounts on an on-going basis. This includes frequent service follow-ups, problem solving, identifying competitive activities and tracking emerging needs identification.

6. Maintain a current contact database of Business Class prospects and customers. Keep daily records of sales contacts made, proposals sent, and contracts received.

7.Communicate daily with the Business Services Sales Manager. Provide input for reports outlining sales results and activities on a daily basis. Expand the market awareness of Business Class services through involvement in trade and commercial organizations, trade shows, and other public presentations.

8.Meet or exceed monthly and annual budgeted sales goals.

PHYSICAL REQUIREMENTS:

May drive or travel throughout the year. May sit for long periods of time. May work under stressful situations when schedules and priorities conflict. May climb, stoop, bend, twist body repeatedly. Typing and reading on a computer. Primarily works inside throughout the year, though spends a portion of time outside as programming and production requirements indicate. May work in various weather conditions which include extreme hot and cold conditions. Communicates in person, by telephone and through written correspondence. On-call duty is required.

NON-ESSENTIAL FUNCTIONS:

1.Attend meetings, as required, with Business Class Business technical staff or other departments to address special customer or prospect issues or requirements.

2.Maintain a positive relationship with all departments.

3.Perform other such duties as may be requested from time-to-time by the Major Account Manager and the Vice President of Commercial Services & Business Class.

4.Perform other duties as assigned.

HUMAN RELATIONS SKILLS REQUIRED:

This position involves contact with customers, the general public, supervisors and management, contractors, and employees. Providing prompt, courteous and complete service to Business Class customers is a key responsibility.

Creativity, persistence, organization, and conscientiousness are required.

QUALIFICATIONS:

EDUCATION/ EXPERIENCE:

•High school diploma or equivalent is required.
•Bachelors or Associates degree preferred.
•Previous commercial data network sales experience is required.
•Cable or telecommunications industry experience preferred.

SPECIAL SKILLS, KNOWLEDGE AND ABILITIES:

•Excellent organizational, communication and sales skills.
•Knowledge of general office procedures and familiarity with computers and email, word processing, and contact management software.
•Basic knowledge of Internet Protocol (IP) network applications.
•Basic knowledge of wiring design and terminology.
•Working knowledge of general marketing principles, tools and processes.
•Valid driver's license.

Outstanding benefits include complimentary cable & internet services, discounted phone service, Health, Dental, Vision & Life Insurance, 401K, Pension Plan, Paid Time Off, Educational Assistance, Partner Discounts, Flexible Spending Account Programs, and more!  See our website for full job description and additional details.


Candidates must apply online at: www.timewarner.com/careers

 

We can not accept unsolicited resumes or telephone calls.

 

EOE/M/F/D/V