Tech Support/Help Desk Analyst: provide tier 1 support to external and internal customers

In this newly created role you will have the opportunity to take on a variety of intriguing challenges at a level higher than typical for tier 1 support.

The TranSenda Central system of integrated, modular clinical trial applications is optimized to meet and evolve with the unique needs of emerging companies, providing a flexible alternative to general purpose spreadsheets or traditional clinical trial software typically designed for larger organizations.

Not only will you become part of the biotech industry, you also will join a smaller company on the threshold of significant expansion: we're a Microsoft Gold Certified Partner and just releasing a new line of Office-Smart products with solid support from Microsoft.

In this environment a fast learner and solid performer could grow this role fairly quickly. In fact, as we build out our support infrastructure, you will have input on our processes and your position.

You will provide tier 1 support to external end customers as well as internal help desk support and assistance with onsite/data center network operations.

To be a good fit for this opportunity you will have:
-- at least three years of help desk or software technical support experience, including some exposure to MS IIS and/or SQL Server
-- excellent customer service and communication skills, including the ability to explain complex technical ideas and concepts to technical and non-technical staff.

IMPORTANT: HOW TO APPLY:

We want you to be as selective as we are! For a detailed 'insider's view' of this position and to submit your resume online, please visit the following URL:

http://transenda.jobinfo.com/description.lasso?adid=17396

If the link does not work, simply copy the complete URL and paste it into your browser's address line.

PLEASE RESPECT OUR RECRUITMENT PROCESS. DO NOT USE ANY OTHER METHOD TO APPLY OR CLICK ANY OTHER BUTTONS. Thank you for your attention to this detail.

Additional keywords:technical support, tier one, customer support, troubleshooting, help desk, software technical support