Sample Coordinator III - Food and Drug Analysis

Madison Job posted on: 7/28/2008 At Covance, you can make a difference by helping to deliver life-saving and life-enhancing medicines to people around the world. Our commitment to this mission has resulted in Covance’s impressive history of company stability and growth. We’ve achieved these results by fostering a work environment that encourages, develops and leverages our team’s capabilities.  Covance believes that their best-in-class employees deserve first-class benefits.  The company offers an outstanding benefits package including medical & dental insurance, tuition reimbursement, a 401(k) plan with a generous company match, in addition to interview and relocation assistance, all of which are effective on the first day of employment!As a Sample Coordinator with in our Food & Drug department you will perform a variety of sample accession responsibilities in compliance with appropriate Standard Operating Procedures (SOPs) and regulatory guidelines. Responsibilities and Opportunities: Perform any combination of sample accession tasks, including opening, entering, tracking, labeling, shipping and review. Review sample inventory against samples to ensure accuracy. Communicate discrepancies to appropriate personnel. Solve problems independently, contacting internal or external clients for clarification as needed. Communicate confirmation of sample receipt to clients, if appropriate. Handle internal and external customer inquiries and requests. Distribute sample information and paperwork. Responsible for entry and accuracy of sample tracking systems. Introduce and independently develop improvement ideas for the group. Works with the customer service coordinators to establish customer service procedures, as appropriate. Assist in training new employees, working with and directing less experienced staff, and prioritizing workloads and/or special projects on a daily basis. Take action for the department when additional responsibilities and opportunities are presented. Before drugs, chemicals, or foods can be sold, they must be evaluated for safety and effectiveness. Covance provides international testing services to clients in the pharmaceutical, food, biotechnology and chemical services industries.Experience: Excellent customer service skills including attention to detail, accuracy, and confidentiality. Ability to identify and communicate customer service needs. Effective conflict resolution skills. Ability to use a variety of computer applications and proficient at the department specific software used. Excellent documentation skills. Working knowledge of company procedures for sample receipt, transfer and shipping.Education: Associate degree in related science field is preferred, plus 2-3 years applicable experience. Experience may be substituted for degree. Physical requirements include, but are not limited to, standing, bending, reaching, and lifting. Must be able to lift approximately 35 lbs. for short periods of time.At Covance, we help make the miracles of medicine a reality. We offer opportunities to work on diverse, challenging projects with bright, interesting colleagues while building a flexible and rewarding career. Covance is committed to diversity in the workplace and is an equal opportunity employer. (M/F/D/V). Your confidentiality and privacy are important to us.   Save to job file |