Service Representative

Share ideas that shape innovation. One of the world's great companies and an innovative leader in technology, John Deere offers an inclusive culture where teamwork thrives and performance is rewarded. It's the perfect career destination for high-level challenge and ongoing growth and mobility. Job Description: Service Representative For additional Employment Opportunities at John Deere visit: www.JohnDeereCareers.com Starting Salary: $25,000 - $30,000/year commensurate with experience.  In addition to salary, total compensation includes bonus and comprehensive benefits. Financing can be one of the more challenging parts of a complex farming, construction or commercial landscaping operation. John Deere Credit was founded to offer financing solutions to the industries we serve and the customers we know best. In addition to providing retail, wholesale and lease financing to help customers buy John Deere equipment, we also serve the broader needs of the agricultural industry by offering revolving credit and operating loans to help farmers purchase needed supplies and services.  John Deere Credit has also recently entered the renewable energy arena with a business unit that focuses on community-based wind projects. The company has already invested in a host of wind energy projects in the rural United States, which not only will drive additional income for farmers but will also meet our nation’s growing demand for electricity. As the demand for wind energy continues to grow, John Deere Credit is poised and ready to provide project development, debt financing and other services to those interested in harvesting the wind domestically and abroad.  John Deere Credit is seeking a Customer Service Representative to research, resolve, and respond to customer questions and requests received via phone, e-mail, fax, and mail.  In this position, you will:  Provide information to customers regarding products and services. Document customer interactions and product/service issues, enter descriptive information online in order to provide history and tracking of issue resolution. Research, resolve, and respond to general and semi-complex customer questions; escalate complex questions for resolution and reference single or multiple screens or documents to resolve issues. Share best practices with department team members in order to maintain required service levels. Track trends in customer and product concerns and inform/provide feedback to appropriate departments/units so that necessary action can be performed. Evaluate disputes between customer opinion and company actions, and explore alternative solutions that will result in satisfactory resolution. Troubleshoot and assist customers accessing customer self serve website.Education Bachelor's degree or equivalent work experience preferred.Required Skills and Experience Experience working in call center or related customer service environment. Proficient in Microsoft Office products (Word and Excel) and Internet.  Ability to learn department specific computer systems. Effective written and verbal communication skills, strong attention to detail and excellent telephone and typing/keyboarding skills. Proven ability to build strong working relationships, along with the ability to provide customer satisfaction while adhering to established policies and procedures. Skilled in problem solving, negotiation, and conflict resolution. Proven basic math skills and an aptitude for figures. Demonstrated ability to manage multiple tasks with multiple products, systems and processes. Proven ability to work independently and in a team environment and demonstrate high personal work standards. Limited travel may be required.  Desired Skills and Experience Customer service experience in a financial or service environment. Knowledge of revolving and installment credit products.  Hours of business operation are Monday-Friday 6:00 a.m. to 7:00 p.m. and Saturday 6:30 a.m. to 2:00 p.m.  Target shifts are expected to be Monday - Friday 10:00 a.m. - 6:30 p.m. or 9:30 a.m. to 6:00 p.m., but may vary.  Occasional 10:30 a.m. to 7:00 p.m. shifts and some Saturdays and holidays required.  NOTE: Telephone calls made or received by this associate, and the computer systems accessed during these calls, may be monitored or recorded for training/quality purposes.  Multiple positions available. This position will be posted for a minimum of 7 business days, and will be unposted when a qualified pool of applicants is achieved. The information contained herein is not intended to be an exhaustive list of all responsibilities, duties and qualifications required of individuals performing this job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. They may vary from position to position  Join a company that keeps you growing. Because we are a large, global organization with many disciplines and locations, you'll have the opportunity to explore different roles. Plus, our continued growth constantly creates new advancement opportunities. We offer compensation based on both individual and company performance, as well as total rewards package that includes an attractive 401(k), a Defined Benefit Pension plan fully paid by the company, complete health coverage, wellness programs and a variety of other benefits designed to support your success.