Processing Representative (Retrieval)- Stockton-Airmetro

  We've had a hand in helping build communities for over 100 years. We're listed on Fortune's "100 Best Companies to Work For" in 2006. It pays to work at WaMu. We've added even more benefits to our generous package.Learn more at wamu.com/careers Processing Representative (Retrieval)- Stockton-Airmetro At WaMu, our core values inspire and guide our talented team as they help us write our extraordinary ongoing success story.  We believe that a diverse group of talented, committed individuals—working as a team—can make a real difference. We celebrate our successes, learn from our failures, and keep our egos in check. We also manage to keep a sense of humor along the way.  So if you’re ready for WaMu, read on!Processing Representatives researches, investigates and resolves customer complaints. Customers are both internal and external. Processing Representatives support these processes by: Gathering and researching requests Data entry / Claims tracking Problem resolution General clerical support 1 Year in Production-Based/Measured Goal environment (Call Center, Processing, Administrative) Ability to type 25+ words per minute (WPM) Ten key by touch preferred Effective verbal and written communication skills Ability to work in a fast pace, repetitive work environment Experience toggling between multiple computer application screens to retrieve customer data Basic clerical skills, to include the ability to read/write sufficiently to file, retrieve, proof, and edit routine office correspondence, reports and forms Knowledge of Microsoft Word and Excel is preferred Experience on Micro-fiche and Roll-film machines preferredWashington Mutual is an equal opportunity employer. We embrace differences, welcome diversity, and value a culture of respect.