Funding & Customer Service Manager

Funding & Customer Service Manager

Encino, California

 

For over 50 years, Fireside Bank has been a leader in the automobile financing industry.  Today, Fireside Bank has over $1 billion in outstanding retail installment contracts and over $1 billion in FDIC insured deposits. Our continued growth and success has created an opportunity for a Funding & Customer Service Manager at our Regional Buy Center in Encino, CA.  If you are a results-driven, career-minded, self-starter with a proven track record of success, we want to talk to you!

 

Responsibilities

 

·  Provide leadership and motivation to a team of 5 to 8 non-exempt Funders, Customer Service Representatives and Loan Processors to reach and exceed goals.

·  Monitor and report on functional measures such as processing times, error rates, and staff productivity.

·  Analyze metrics, determine root cause to deficiencies in performance and quality, and formulate strategies to improve performance and / or recognize achievements.

·  Identify best practices and develop policies and procedures required to achieve best in class operations.

·  Ensure consistent implementation of Fireside policy and manage escalated issues in a manner that is in the best interest of the company and business objectives.

·  Maintain working knowledge of federal and state laws and regulations applicable to underwriting.

·  Establish and maintain relationships with internal employees, managers and departments to facilitate smooth flow of communication, information exchange and problem resolution.

·  Provide exceptional customer service and maintain a high level of integrity.

 

Qualifications

 

·  BA/BS in business, management, finance or related field is desirable.

·  2 years specifically in Banking/Auto Lending industry.

·  2 years in similar function, including staff management, and level of responsibility

·  Must have a strong clerical and process management background, including supervising a customer service function.

·  Demonstrated success in managing people to achieve performance goals.

·  Articulate with excellent communication skills and the ability to work at all levels of the organization and a superior attention to detail.

·  Excellent people management skills including resolving conflict, coaching and developing staff, promoting teamwork, and performance management.

·  Must be able to effectively develop and maintain relationships internally, as well as with dealerships.

·  Assertiveness and energetic approach with strong business acumen and customer service focus is imperative.

·  Strong computer skills with a proficiency in MS Word, Excel and Powerpoint. 

·  Bilingual Spanish skills are highly desired.

·  Must be able to pass our criminal, credit, drug testing, and background check.

 

Salary & Benefits

 

·  A competitive compensation package.

·  Excellent medical, vision, and dental plan available within 45 days of hire.

·  Company funded pension plan and a 401(k) with company match.

·  Paid vacation and holidays.

·  Tuition reimbursement program.

·  Life insurance, and more!

 

About Fireside Bank

 

A subsidiary of Unitrin, Inc., Fireside Bank is headquartered in Pleasanton, California.  Fireside Bank specializes in automobile finance. 

 

At a time when most organizations are trying to be all things to all people, Fireside Bank has stayed with the business model that has made us strong and profitable for over half a century.  We have developed programs, unique in the industry, to offer alternative financing for automobile dealerships.  Through our relationships with dealers, they are able to greatly improve sales by gaining access to a segment of customer financing that has been unavailable in the past.  Through years of service to the automobile dealer community, Fireside Bank has developed a unique understanding of dealer needs and non-prime financing programs.

 

Today, Fireside Bank has over $1 billion in outstanding retail installment contracts and over $1 billion in FDIC insured deposits. 

 

Of all its assets, Fireside values its employees most and treats them accordingly.  This philosophy has resulted in job tenure much in excess of most corporations.  If you are interested in a career opportunity, as opposed to just another job – contact us!

 

Fireside Bank is a member of the Federal Deposit Insurance Corporation (FDIC). 

Fireside Bank is an Equal Opportunity Employer.

 

How to Apply

 

For immediate consideration use the “Apply Now” button through .  This is the preferred method for resume submission.

 

If you are unable to use that function, then click on the link below to send an email with your resume attached in a word document.  Please type “Funding & Customer Service Manager, Encino” in the subject line of your email.

recruiting@firesidebank.com

 

 

www.firesidebank.com

 

 

 

Sorry, no relocation and no sponsorship available.

Principals only – no third party submissions.