Convenience Store Manager - 1427 - Merritt Island

ESSENTIAL DUTIES, RESPONSIBILITIES AND SKILLS

 Leadership and Management

 

¨  Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service.

¨  Develop, manage and assign tasks appropriately to ensure the store is clean, adequately stocked, organize and well kept based on Company standards.

¨  Maintain a professional and supportive image among subordinates and supervisor.

¨  Schedule employees within Company guidelines to maximize customer service and maintain store image.

¨  Implement non-discriminatory related management skills while hiring, training, counseling, motivating and separating employees.

 Store Relationships

 

¨  Develop positive and professional relationships with all suppliers.

¨  Promote excellent service and resolve customer complaints in a timely, professional manner.

¨  Promote and ensure a safe, positive public image within the neighboring community.

 Training and Development

 

¨  Prepare on-going and timely performance appraisals in writing for all employees, providing proper performance based feedback.

¨  Train all employees ensuring that customer service, store image and marketing execution meet Company standards.

¨  Train all employees on safety procedures and promote safety awareness.

 

 Communication

 

¨  Develop ways and means to ensure that all employees receive proper communication in a timely manner.

¨  Establish periodic on-going communication meetings with all store employees and the Market Manager.

 

 Organizing and Planning

 

¨  Evaluate and develop specific action plans to address the needs of the store in order to reach the desired objectives.

¨  Organize and maintain all store files and manuals.

¨  Manage and supervise store employees to ensure that all required and requested reports due are completed accurately and timely.

¨  Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly.

¨  Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees.

 Financial

 

¨  Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.

¨  Budget and forecast P&L lines, as well as understand and manage merchandise margins.

¨  Safeguard and account for all money received and disbursed.

¨  Perform all other financial analysis necessary to maximize sales and net profits.

 Working Conditions

 

¨  Performs approximately all work indoors but will be required to work outside in order to clean parking lots, gas pumps, take out garbage, etc.

¨  Be exposed to occasional cold temperature extremes while supervising or managing store employees performing occasional work in a walk-in cooler and/or freezer.

¨  Be exposed to occasional noise.

¨  Work with a minimum of direction and supervision.

 Physical Functions

 

¨  Ability to stand and/or walk for an entire shift.

¨  Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes of workday (i.e., assisting in stocking/maintaining inventory levels).

¨  Ability to lift and/or carry up to 60 pounds from ground to waist level (i.e., to replenish fountain syrups).

¨  Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck).

¨  Ability to bend at waist with some twisting up to one hour of workday.

¨  Ability to grasp, reach and manipulate objects with hands up to all day.  (This work requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs.)

¨  Ability to climb a ladder to store or retrieve materials and/or place or remove signs.