COLLECTIONS COORDINATOR

 



BASIC FUNCTION: This position will require a self-motivated individual who has a desire to deliver exceptional customer service to students and parents at CEA. Areas of responsibility will include monitoring the student receivables process, consortium agreements and financial aid paperwork processing.

 

IMPORTANCE/JOB DUTIES – Specific Responsibilities:

 

· Responsible for aggressively pursuing past due student accounts according to the Company’s policies and procedures.

· Advises students and parents on financial aid and other alternative financing programs.

· Prepare receivables aging reports for management.

· Process Financial Aid forms and consortium agreements.

· Other duties as assigned.

 

PERFORMANCE ACCOUNTABILITIES:

 

· Demonstrates a proactive approach to helping students facilitate the financial aid process through their Home Institution

· Demonstrates responsiveness, initiative and positive attitude

· Provides appropriate and timely responses to student and parents regarding issues prior to departure

· Communicate effectively with onsite staff for all registration related issues.

· Provides proactive follow up with outstanding final payment issues

· Demonstrates an excellent level of customer service through a positive attitude, responsiveness & attention to customer feedback

 

MINIMUM QUALIFICATIONS:

· Bachelor’s Degree in Business, Finance or related field, preferred but not required

· At least two years of previous work related customer service and collections experience

· Evidence of presentation, interpersonal and written communication skills

· Must be detail oriented

· Proficient in MS Word, Excel, Outlook

· Must be a team player

 

WORKING ENVIORNMENT:

· Typical office environment

· Comfortable working conditions

· May include long periods of sitting

· Heavy computer work

· May experience periodic eye strain due to overhead lighting and excessive computer work

· Moderate to heavy telephone usage required

· Must be able to lift up to 30 pounds